South Africa: Hotel General Manager – Cape Town Seaboard posted by HotelJobs
Posted on 2025-08-30 00:00:00
| Employer | HotelJobs |
|---|---|
| Category | Other IT/Computer |
| Location | South Africa / South Africa |
Job Summary
Upmarket business hotel is requiring a dynamic and energetic Hotel General Manager to oversee this busy property.
Job Scope:
1. Operations management
Oversee all hotel operations, including rooms division, food and beverage outlets, conference, spa and recreation facilities, housekeeping, maintenance, and security, to ensure efficient and seamless service delivery.
2. Financial management
Develop and manage the hotels budget, forecasting revenue and expenses, analyzing financial performance, and implementing cost-saving measures to optimize profitability and achieve financial targets.
3. Sales and marketing
Constantly liaise with Head Office Sales & Marketing Departments in order to Lead sales and marketing initiatives to drive revenue growth and market share, including developing sales strategies, targeting key market segments, and cultivating relationships with corporate clients, travel agencies, and other stakeholders.
4. Guest relations
Cultivate positive relationships with guests, addressing inquiries, resolving issues, and proactively seeking opportunities to enhance their stay and satisfaction.
5. Staff training and development
Recruit, train, and supervise hotel staff, providing ongoing coaching and feedback to ensure high service standards and a positive work culture.
6. Quality control
Maintain high standards of product and service quality, conducting regular inspections, and implementing procedures to ensure consistency and excellence throughout the hotel.
Minimum Requirements:
-
Minimum of 5-6 Years Hotel GM experience within a large hotel environment
-
Previous Rooms Division Management experience preferred
-
Hospitality Management Diploma
-
Matric Grade 12
-
Own Vehicle & Valid driver license
-
Excellent costing and reporting skills
In essence, as the Hotel General Manager, your primary responsibility is to oversee all aspects of hotel operations, ensuring exceptional guest experiences, and maximizing profitability. With a combination of leadership, hospitality expertise, and business acumen, you will successfully manage all departments, including rooms division, food and beverage, sales and marketing, finance, and human resources, to maintain high service standards and achieve business goals.
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