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South Africa: Hotel Manager (5-Star)




Date 2024-06-29
Job Title Hotel Manager (5-Star)
Employer
More Information
Salary
Category Catering Hospitality
Location ZA
/ South Africa

Job Summary

Qualifications: Education: Bachelorâ??s degree in Hospitality Management, Business Administration, or a related field. Experience: Minimum of 3 yearsâ?? experience in luxury hotel management or a similar role within the hospitality profession. Skills: Proven leadership and team management abilities. Strong communication and interpersonal skills. Proficiency in hotel management software (e.g., Protel). Strong financial acumen with experience in budgeting and financial analysis. Ability to thrive under pressure and manage multiple tasks effectively. Customer-focused mindset with a commitment to providing exceptional service. Strategic thinker with innovative problem-solving skills. Key

Responsibilities:

Operational Management: Assist the General Manager in overseeing all aspects of hotel operations, ensuring seamless service. Guest Experience: Uphold the highest standards of guest satisfaction by addressing concerns promptly, anticipating needs, and consistently exceeding expectations. Team Engagement: Lead, recruit, train, and motivate a team of professionals. Foster a positive and collaborative work environment, promoting teamwork and professional growth. Financial Performance: Support the General Manager in managing budgets, controlling costs, and optimising revenue through effective pricing strategies and operational efficiencies. Compliance: Ensure strict adherence to health, safety, and legal regulations. Maintain the highest standards of hygiene and safety protocols. Marketing and Sales: Collaborate with the marketing team to develop and implement strategies to attract new guests and retain existing ones. Oversee sales activities and promotional events. Customer Relationship Management: Build and nurture strong relationships with guests, suppliers, and local community organisations. Sustainability: Ensure that business sustainability is at the forefront of all operational and strategic decisions. Reporting: Prepare and present monthly reports on key performance indicators. Only shortlisted candidates will be contacted

Hotel Manager (5-Star) position available in ZA, South Africa. This job position was posted by . The job has been posted on 2024-06-29 in the Catering Hospitality category

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