Job Description
About the Role
The President Hotel is seeking a hotel-trained Receptionist / Front Desk Agent to join our team, providing exceptional guest service and ensuring seamless operations in a high-volume hotel environment. As a key member of our Front Office team, you will be responsible for delivering warm welcomes, managing operational priorities, and maintaining high standards of service consistency across every shift.
Key Responsibilities
- Deliver a professional, warm welcome aligned with hotel brand standards
- Maintain a confident and attentive presence at the front desk
- Engage guests proactively while managing operational priorities
- Maintain awareness of arrivals, departures, VIPs, room status, and daily activities
- Uphold grooming, service, and presentation standards at all times
- Check-in and check-out guests accurately using OPERA PMS
- Review due-outs and ensure billing accuracy prior to departure
- Liaise closely with Housekeeping regarding room readiness and movements
- Coordinate departure procedures and guest billing
- Process payments, refunds, and billing adjustments accurately
- Receive and action detailed shift handovers
- Review trace reports, credit limit reports, and pending items
- Process direct billing, manual charges, and refunds
- Update Housekeeping on extensions, early arrivals, and special requests
- Maintain a neat, organised, and professional front desk environment
- Complete all required reports, audits, and operational checks per shift
Requirements
- Matric Certificate (Grade 12)
- Minimum 23 years experience in a hotel front office or receptionist role
- Hands-on OPERA PMS experience within a hotel environment
- Experience working in a 4 or 5-star hotel
- Strong computer literacy, including OPERA PMS and Microsoft Office
- Excellent verbal and written communication skills
- High attention to detail and administrative accuracy
Qualifications
- Formal education/certifications (if applicable)
Salary & Benefits
- Competitive salary and employee benefits
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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