<p><strong>Inbound Destination Management Company</strong> based in <strong>Cape Town</strong>, offering <strong>unique & customised tours</strong> for <strong>individual & group travellers</strong> wanting to explore beautiful <strong>Africa</strong> is looking for a <strong>Reservations Manager.</strong></p><p>You will specialize in crafting <strong>personalized travel experiences</strong> with extensive expertise in <strong>luxury travel planning</strong> and crafting <strong>seamless, tailored itineraries</strong> that combine the best accommodations, experiences and local insights.</p><p>You will have experience in <strong>building strong relationships</strong> with clients, providing <strong>expert advice</strong> and ensuring that their <strong>travel dreams</strong> become reality. Whether its arranging a <strong>bespoke safari</strong> <strong>experience</strong> or organizing an <strong>exciting adventure</strong>, you will be <strong>passionate</strong> about creating <strong>meaningful </strong>and <strong>memorable experiences</strong>.</p><p>You will <strong>lead </strong>a talented team of Destination Specialists, overseeing the <strong>seamless coordination</strong> of all <strong>reservations</strong> and ensuring that clients receive the <strong>highest level of service</strong>.</p><p>You will also be able to stay ahead of <strong>industry trends</strong> and constantly explore <strong>new destinations</strong> and <strong>experiences</strong> to offer to clients.</p><p>You will <strong>manage </strong>and <strong>oversees</strong> the entire reservation process for <strong>incoming travel inquiries</strong>, ensuring <strong>efficient </strong>and <strong>accurate</strong> booking management, creating <strong>travel packages</strong>, negotiating with <strong>suppliers</strong>, managing <strong>pricing </strong>and <strong>availability</strong> and coordinating all aspects of a visitor's journey.</p><p>This is a <strong>remote position </strong>with 1 day a week in office.</p><p><strong>Duties:</strong></p><p>Managing all aspects of the reservation process, including responding to inquiries, preparing quotes, and confirming bookings.</p><p>Developing and customizing travel packages for inbound tourists, including accommodation, transportation, and activities.</p><p>Building relationships with local suppliers, negotiating contracts, and managing pricing and availability.</p><p>Ensuring smooth coordination of all travel arrangements, from initial inquiry to the completion of the trip.</p><p>Providing excellent customer service, addressing inquiries, and resolving any issues or complaints.</p><p>Implementing quality assurance measures to ensure accuracy and efficiency throughout the reservation process.</p><p>Achieving sales targets and contributing to revenue generation.</p><p>Utilizing reservation systems and other relevant technologies.</p><p>Supervising and training a team of reservation staff.</p><p><strong>Requirements:</strong></p><p>Grade 12</p><p>A formal Travel & Tourism qualification</p><p>At least 4 – 5 years management or supervisory experience in inbound tour operating</p><p>Cape Town Based</p><p>Strong communication and interpersonal skills.</p><p>Customer-centric approach with a passion for delivering exceptional service.</p><p>Proficiency in reservation systems and other relevant technologies.</p><p>Experience in the travel industry, in inbound tourism.</p><p>Proven ability to manage bookings from quote to completion.</p><p>Strong organizational and problem-solving skills.</p><p>Ability to work under pressure and meet deadlines.</p><p>In-depth geographical, logistical and product knowledge of South, Southern and East Africa</p>