It Technical Assistant
Posted on 2025-04-11
Employer | Fouche & Co Recruitment |
---|---|
Salary | 15000 |
Category | Automotive |
Location | South Africa / South Africa |
Job Summary
You’ll be on-site, playing a key role in supporting both internal users and technical systems, ensuring smooth operations, and providing critical first-line and escalation support.
Key Responsibilities
- Troubleshoot and resolve user-facing software and hardware issues
- Log, track, and investigate system errors using diagnostic tools
- Monitor systems proactively and resolve emerging issues before they escalate
- Escalate complex issues and collaborate with development and infrastructure teams
- Configure and install systems and applications
- Ensure timely closure of support tickets in line with SLAs
- Create accurate documentation and assist with user training content
- Follow up with users to confirm resolution and functionality
Attributes
- Analytical mindset with a passion for fixing things
- Strong multitasking ability and calm under pressure
- Clear and professional communicator (written and verbal)
- Detail-driven with a commitment to quality support
- Customer-centric and team-oriented approach
Requirements
- Drivers License and Own Vehicle
- IT Degree or Diploma (Information Technology, Computer Science, or similar)
- Minimum 4 years’ experience in a technical support/helpdesk role
Technical Requirements
- A+, N+, MCSE, Linux, Cisco (or equivalent technical certifications).
- ITIL Foundation Certification (advantageous)
- Experience with Windows, Linux, and Mac OS environments
- Hands-on experience using remote desktop tools and help desk systems
Remuneration:
R15 000 – R20 000 CTC – Dependent on experience
(On-site role. Immediate availability preferred.)
***Only shortlisted candidates will be contacted***
It Technical Assistant position available in South Africa, South Africa. This job position was posted by Fouche & Co Recruitment. The job has been posted as a char8000 ad on 2025-04-11 at 01:04:54 in the Automotive category
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