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South Africa: It Technical Assistant posted by Fouche & Co Recruitment

It Technical Assistant

Posted on 2025-03-31

Employer Fouche & Co Recruitment
Salary 15000
Category Automotive
Location South Africa  /  South Africa

Job Summary

This forward-thinking business specializes in bespoke software solutions, IT infrastructure, and end-user support. Their work environment is innovative, agile, and deeply invested in delivering real impact through technology.

You’ll be on-site, playing a key role in supporting both internal users and technical systems, ensuring smooth operations, and providing critical first-line and escalation support.

Key Responsibilities

  • Troubleshoot and resolve user-facing software and hardware issues
  • Log, track, and investigate system errors using diagnostic tools
  • Monitor systems proactively and resolve emerging issues before they escalate
  • Escalate complex issues and collaborate with development and infrastructure teams
  • Configure and install systems and applications
  • Ensure timely closure of support tickets in line with SLAs
  • Create accurate documentation and assist with user training content
  • Follow up with users to confirm resolution and functionality

Attributes

  • Analytical mindset with a passion for fixing things
  • Strong multitasking ability and calm under pressure
  • Clear and professional communicator (written and verbal)
  • Detail-driven with a commitment to quality support
  • Customer-centric and team-oriented approach

Requirements

  • Drivers License and Own Vehicle
  • IT Degree or Diploma (Information Technology, Computer Science, or similar)
  • Minimum 4 years’ experience in a technical support/helpdesk role

Technical Requirements

  • A+, N+, MCSE, Linux, Cisco (or equivalent technical certifications).
  • ITIL Foundation Certification (advantageous)
  • Experience with Windows, Linux, and Mac OS environments
  • Hands-on experience using remote desktop tools and help desk systems

Remuneration:

R15 000 – R20 000 CTC – Dependent on experience
(On-site role. Immediate availability preferred.)

***Only shortlisted candidates will be contacted***
It Technical Assistant position available in South Africa, South Africa. This job position was posted by Fouche & Co Recruitment. The job has been posted as a char8000 ad on 2025-03-31 at 01:04:52 in the Automotive category

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