South Africa: Key Accounts Administrator (Telecommunications) posted by AtripleA recruitment & temps

About the Role

Our client in the Telecommunications Industry is seeking a highly skilled Key Accounts Administrator to join their growing institution in Woodmead. The successful candidate will be responsible for maintaining strong relationships with key customers, ensuring timely order processing, and providing exceptional customer service.

Key Responsibilities

• Process all orders received from Vodacom on Pastel

• Liaising with procurement on stock that needs to be ordered

• Updating daily ETA reports for Vodacom

• Updating the daily open orders report for Vodacom

• Report to Vodacom offices 3 times a week to work together with the Vodacom on orders, forecasts, and ETA’s

• Update the end of life products report and submit to Vodacom monthly or as a new item becomes end of life

• Report to Vodacom Warehouse one a month to check and validate returns before they are collected

• Handling all queries from Vodacom EBU team

• Updating and submitting a price list to Vodacom EBU monthly

• Listing all new products with Vodacom EBU

• Assisting SOP with overflow of workload

• Process all orders for Takealot and manage any queries

• Send updated stock on hand files to Takealot daily

• Run the daily online failed orders report and contact customers regarding their orders

• Process all orders received from Group Appliances and manage queries

• Process all orders received from Hirsch’s and manage queries

Requirements

• Good oral and written communication skills

• Good product knowledge

• Microsoft Office (excel, word)

• Ability to cope well under pressure

• Target and deadline driven

• Work independently

• Be a team player

• Knowledge of Pastel Evolution or experience on an ERP system (minimum)

Qualifications

No formal education/certifications mentioned in the original job description. Therefore, this section is skipped.

Salary & Benefits

Salary information not explicitly stated in the original job description. Therefore, this section is skipped.

Secondary Duties

• Ability to understand the whole process ‘from supplier’s supplier to customer’s customer’

• Assist in resolving customer issues experienced daily and reporting back to management

• After hours customer support

• Ability to work under pressure

• Willingness to work unusual hours if required

Pre-requisites

• Clean ITC check

• Clean criminal check

• Signing of the company’s confidentiality agreement

• Signing of the contract of employment

• Certification/Diplomas on various areas of expertise are required