Job Description
About the Role
The Marine Claims Specialist’s role is to manage non-standard complex claims with limited supervision, delivering a customer-centric claims service while ensuring effective and efficient handling of high-severity/complexity cases.
Key Responsibilities
• Promptly handle marine claims and take responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service.
• Develop a claims case strategy to ensure that appropriate reserves are assigned, investigations conducted, and appropriate suppliers engaged.
• Acquire and efficiently organise the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud and recovery indicators.
• Review, resolve, and proactively finalise claims within authority limits ensuring settlement at an optimum level.
• Prepare reports and engage with reinsures and global claims on cases that are likely to exceed retention.
• Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that decisions are made using the right standards.
• Refer to customer-specific claims handling protocol and/or customer proposition service charter to ensure that customer needs and expectations are understood and fulfilled.
Requirements
• Degree
• 5 years + specific claims experience
• Technical knowledge of products and services
• Expert technical claims handling knowledge across a broad range of lines of business/claim types.
• Knowledge of legal systems and interpretation of legal liability.
• Knowledge of industry standards and protocol to access specific knowledge.
• Experience in managing and handling difficult coverage issues and ability to provide examples.
• Awareness of the litigation process through all courts.
• Knowledge of how to identify and engage with lead experts.
• High-level awareness of interdependencies with other Functions (Finance, Reinsurance, Marketing, Actuarial, Underwriting, and Legal).
• High-level awareness of market/industry issues.
Qualifications
No formal education or certifications mentioned in the original job description. Therefore, this section is skipped.
Salary & Benefits
No salary information provided in the original job description. This section is also skipped.
Note: The “Relationships” section has been removed as it is not part of the required structure.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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