South Africa: IT Manager (Centurion Onsite) posted by Datafin
Posted on 2025-05-06 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | South Africa / South Africa |
Job Summary
Pretoria/Centurion – Gauteng – South Africa
- Oversee day-to-day IT systems, including servers, networks, POS systems, and software.
- Provide on-site and remote support to stores, head office, and warehouses.
- Troubleshoot and resolve IT issues independently, ensuring operational continuity.
- Handle incident management and escalate when needed, ensuring 24/7 uptime for stores.
- Serve as the main point of contact for the external IT partner.
- Manage escalations and ensure SLA compliance, guiding the external team when needed.
- Develop and implement internal IT processes to improve efficiency as the company scales.
- Collaborate with the CTO to identify areas for expanding internal IT resources.
- Introduce and adopt new technologies to reduce reliance on external partners.
- Manage IT issues impacting store operations, ensuring minimal downtime.
- Resolve outages (e.g., server crashes) swiftly and communicate with area managers for timely updates.
- Provide daily reports to the CTO on IT issues and resolutions.
- Track recurring issues and recommend preventative solutions.
- Bachelors Degree in IT, Computer Science, or related field (preferred).
- Relevant Certifications (e.g., CompTIA A+, ITIL, Cisco) are a plus.
- Minimum 5 years of hands-on IT Management experience in a fast-paced, multi-location environment (retail or franchise preferred).
- Proven ability to manage relationships with external IT partners and vendors.
- Expertise in server management, network administration, and troubleshooting.
- Strong technical skills in IT systems, infrastructure, networking, and security.
- Excellent problem-solving and troubleshooting abilities.
- Effective communication skills with stakeholders, including the CTO, area managers, and IT vendors.
- Ability to work independently, manage multiple priorities, and perform under pressure.
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