Responsibilities:

Operational Management Oversee end-to-end recruitment operations, ensuring timely and quality delivery of services. Develop and implement operational strategies to optimize workflow, efficiency, and candidate-client satisfaction. Ensure compliance with industry regulations and company policies. Monitor and improve recruitment cycle times and fulfillment rates. Financial & Business Performance Manage budgets, control costs, and drive revenue growth. Develop and track key financial metrics, including gross margin, operating profit, and cost per hire. Identify new business opportunities to expand revenue streams and improve profitability. Optimize operational expenses while maintaining high-quality service delivery. Team Leadership & Development Lead, mentor, and develop recruitment consultants, account managers, and operational staff. Foster a high-performance culture by setting clear goals and expectations. Implement training programs to enhance team capabilities and productivity. Encourage collaboration and innovation to improve recruitment strategies. Client & Candidate Experience Ensure superior client relationship management and high levels of client satisfaction. Monitor and improve Net Promoter Score (NPS) for clients and candidates. Implement strategies to enhance candidate sourcing, engagement, and retention. Address client concerns and provide strategic workforce solutions. Technology & Process Optimization Oversee the implementation of recruitment technology, CRM, and ATS systems. Leverage data analytics to track and improve recruitment outcomes. Streamline processes to improve recruiter efficiency and time-to-fill. Stay updated on market trends and implement best practices in recruitment. Business Growth & Market Expansion Develop strategies to expand market share and enter new industry verticals. Build strong partnerships with key stakeholders and industry networks. Ensure continuous improvement in service offerings and delivery models. Drive brand positioning and employer branding initiatives. Key Performance Indicators (KPIs): KPI Target Revenue Growth X% increase year-on-year Gross Margin Maintain/improve margin at X% Cost per Hire Reduce by X% Time to Fill Reduce average time by X days Client Retention Rate Maintain at X% or higher Candidate Satisfaction Score X% positive feedback Operational Efficiency Improve process efficiency by X% Employee Engagement & Retention Maintain attrition below X% New Business Acquisition X new clients per quarter Qualifications & Experience: Bachelor`s degree in Business Administration, HR, or a related field (MBA preferred). 8 years of experience in recruitment, staffing, or related industries. Proven track record in operational leadership and business management. Strong financial acumen with experience in P&L management. Proficiency in recruitment technology, CRM, and analytics. Excellent leadership, negotiation, and stakeholder management skills. Business Outcomes & Deliverables: Sustainable Revenue Growth: Drive consistent revenue growth through efficient operations and business expansion. Operational Excellence: Ensure high efficiency in recruitment processes, reducing turnaround times and improving productivity. Client & Candidate Satisfaction: Maintain high service quality and satisfaction levels for both clients and candidates. Market Leadership: Position the company as a top-tier recruitment firm in targeted industry sectors. Scalable Operations: Develop a scalable operational model to support future growth and market expansion. Technology & Innovation: Implement modern recruitment tools and data-driven strategies to enhance business performance. Why Join Us? Competitive salary and performance-based incentives. Opportunity to drive and shape the growth of a leading recruitment firm. Collaborative and dynamic work environment. Professional development and career advancement opportunities. Application Process: Interested candidates should submit their resume and a cover letter detailing their experience and strategic vision for operational excellence in the recruitment industry.

Operational General Manager position available in ZA, South Africa. This job position was posted by . The job has been posted on 2025-03-11 in the Hr & Recruitment category

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