Job Description
About the Role
As a key member of our team, you will be responsible for establishing and maintaining strong relationships with large mass market clients in the healthtech industry. Your primary focus will be on delivering exceptional end-to-end client experiences while identifying opportunities to upsell products and services.
Key Responsibilities
- Develop strong relationships with providers by offering valuable insights and support
- Take full ownership of the assigned client base
- Onboard new clients and train existing ones on products and processes through various channels (in-person, telephonic, digital)
- Maintain thorough records of all client interactions in the CRM system
- Collaborate with New Business Consultants to drive regional growth and ensure smooth sales conversions
- Analyse client data to optimise product usage and support client success
- Guide clients through change management processes
- Identify and pursue upselling opportunities to enhance client value and sustain profitability
- Record all client queries on the Service Desk Plus (SD+) platform
Requirements
- National Senior Certificate (Matric)
- A relevant tertiary qualification is preferred
- 5+ years’ client service experience in both the healthcare and information technology sectors
- 2+ years training clients on software products
- 2+ years upselling products and services to existing clients
- Sound knowledge of the South African private medical industry and medical practices is highly advantageous
- Proficiency in English; strong communication, negotiation, and change management skills essential
- Demonstrated ability to self-manage, plan effectively, and collaborate within a high-performance team
Qualifications
N/A
Salary & Benefits
Basic Salary: R30,000 + Petrol Card + Cell Phone Allowance
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Medical Jobs in South Africa
The medical industry in South Africa is a dynamic field with a wide range of career opportunities available to those passionate about delivering quality patient care. Generally, job seekers who enter the medical field can expect to find a high demand for skilled professionals, particularly in hospitals and healthcare facilities.
Typically, salaries for other medical positions in South Africa fall within broad ranges, depending on factors such as experience, company size, and industry sector. For example, entry-level positions may offer salary ranges between R400 000 to R600 000 per annum, while more senior roles can command salaries ranging from R800 000 to R1 200 000 or more, depending on individual qualifications, performance, and employer requirements. However, it’s essential to note that actual salaries can vary significantly, and these figures should be used as a rough guide only.
Common skills for other medical positions in South Africa include strong communication and interpersonal skills, the ability to work effectively in a team environment, and a strong foundation in clinical or technical procedures. Additionally, many employers place a high value on candidates with experience working in healthcare settings, particularly those with experience in specific areas such as emergency medicine or pediatrics. Proficiency in medical software, electronic health records systems, and other technology is also highly valued.
Many industries commonly employ professionals in other medical roles, including the financial services sector, technology industry, and manufacturing sector. Other sectors, such as government healthcare departments and private hospitals, also frequently require staff with specialized medical expertise.
For those seeking to advance their careers within the medical field, opportunities abound for professional development and growth. Typically, career progression paths involve taking on increasingly complex clinical or administrative responsibilities, pursuing further education and training, and engaging in leadership roles. Many professionals choose to specialize in a particular area of medicine, while others opt for generalist roles that allow them to work across multiple disciplines. Regardless of the path chosen, there are numerous ways to develop expertise and advance within the medical industry in South Africa.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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