Pbq Call Center Agent
Posted on 2025-03-09
| Employer | Datafin |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | South Africa / South Africa |
Job Summary
PBQ Call Center AgentMedia/Marketing/Sales
Pretoria/Centurion – Gauteng – South Africa
Pretoria/Centurion – Gauteng – South Africa
ENVIRONMENT:
Due to growth within this Software and Technology Firm, they are seeking a motivated and patient-focused Post Basic Pharmacist Assistant to join their team in Pretoria East. The successful candidate will be responsible for conducting telephonic interactions with patients to support medication management. Experience in a call center environment will be advantageous but is not required.
DUTIES:
- Conduct telephonic consultations with patients to monitor drug utilisation and adherence to prescribed therapies.
- Provide accurate and clear information.
- Document and report any adverse drug reactions or medication-related issues.
- Ensure compliance with pharmaceutical and healthcare regulations.
- Maintain patient confidentiality and handle sensitive health information professionally.
- Update patient records.
REQUIREMENTS:
Qualifications and Experience:
- Post Basic Pharmacist Assistant qualification (essential).
- Previous experience in a call center environment (advantageous).
- Strong communication skills, with a focus on empathetic patient care.
- Proficiency in patient management systems and general computer literacy.
- Excellent problem-solving skills and the ability to work under pressure.
- Knowledge of pharmaceutical guidelines and drug safety.
ATTRIBUTES:
- Detail-oriented and organised.
- Patient, compassionate, and capable of building rapport with patients over the phone.
- A proactive team player with a willingness to learn.
Apply for this Job
Pbq Call Center Agent position available in South Africa, South Africa. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-03-09 at 16:05:52 in the It Computer category
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