Job Description
About the Role
We are seeking a highly skilled Product Support Specialist to join our team at Pillango Placements. As a key member of our support team, you will consistently wow clients through the superior resolution of product support and analysis requirements that have been logged, providing valuable input that helps shape and strengthen overall value proposition.
Key Responsibilities
- Resolve complex product and technical support queries with accuracy and urgency.
- Perform operational and administrative processes linked to a healthcare switching platform.
- Investigate root causes, analyse system issues, and prevent recurring problems.
- Work with databases and SQL to support troubleshooting and analysis.
- Manage operational relationships with internal teams and external stakeholders.
- Contribute insights that improve product performance and client experience.
Requirements
- Matric essential; technical support qualification preferred.
- Minimum 3 years’ experience in technical product support, ideally within healthcare or medical systems.
- Strong experience working with IT systems and SQL databases.
- Solid problem-solving, analytical, and communication skills.
- Comfortable operating in a structured, fast-paced, service-driven environment.
Qualifications
- Matric
Salary & Benefits
Up to R27,000 p/m CTC (Note: The offer may be lower for a candidate who meets the majority of the qualifying criteria but does not meet all requirements in full. The offer will be market related based on skills, and experience.)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Medical Jobs in South Africa
The medical industry in South Africa is a dynamic field with a wide range of career opportunities available to those passionate about delivering quality patient care. Generally, job seekers who enter the medical field can expect to find a high demand for skilled professionals, particularly in hospitals and healthcare facilities.
Typically, salaries for other medical positions in South Africa fall within broad ranges, depending on factors such as experience, company size, and industry sector. For example, entry-level positions may offer salary ranges between R400 000 to R600 000 per annum, while more senior roles can command salaries ranging from R800 000 to R1 200 000 or more, depending on individual qualifications, performance, and employer requirements. However, it’s essential to note that actual salaries can vary significantly, and these figures should be used as a rough guide only.
Common skills for other medical positions in South Africa include strong communication and interpersonal skills, the ability to work effectively in a team environment, and a strong foundation in clinical or technical procedures. Additionally, many employers place a high value on candidates with experience working in healthcare settings, particularly those with experience in specific areas such as emergency medicine or pediatrics. Proficiency in medical software, electronic health records systems, and other technology is also highly valued.
Many industries commonly employ professionals in other medical roles, including the financial services sector, technology industry, and manufacturing sector. Other sectors, such as government healthcare departments and private hospitals, also frequently require staff with specialized medical expertise.
For those seeking to advance their careers within the medical field, opportunities abound for professional development and growth. Typically, career progression paths involve taking on increasingly complex clinical or administrative responsibilities, pursuing further education and training, and engaging in leadership roles. Many professionals choose to specialize in a particular area of medicine, while others opt for generalist roles that allow them to work across multiple disciplines. Regardless of the path chosen, there are numerous ways to develop expertise and advance within the medical industry in South Africa.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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