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Job Description
We are seeking a professional and enthusiastic Reservationist to join our Front Office team. The Reservationist will be responsible for handling of all room reservation enquiries via telephone, email, and online platforms promptly and professionally. Accurately input and manage reservations using the hotel’s PMS system (Opera) . Maintain up-to date knowledge of room types, rates, promotions, and special packages. Ensure guest details and preferences are correctly recorder for a personalized experience. Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth operations. Upsell room categories and add-on services to maximize revenue. Respond to guest queries and requests courteously and efficiently. Always follow Hotel policies and standard operating procedures. Previous experience in hotel reservations or front office operations (minimum 1-2 years preferred). Proficiency in hotel Management systems (Opera, Protel, or similar). Excellent verbal and written communication skills. Strong customer service and sales orientation.
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