Job Description
About the Role
The role of Reservations involves managing and processing booking enquiries efficiently and accurately. The post holder is responsible for ensuring a seamless reservation experience for clients by providing timely and professional service.
Key Responsibilities
- Handle incoming booking requests via telephone, email, and online platforms promptly and professionally.
- Enter reservations accurately into the booking system, ensuring all client details and preferences are correctly recorded.
- Confirm bookings with clients and provide relevant information regarding availability, pricing, and terms and conditions.
- Manage cancellations, amendments, and special requests efficiently, adhering to company policies.
- Maintain up-to-date knowledge of products, services, and promotions to provide accurate information to clients.
- Collaborate with other departments to coordinate client requirements and resolve any booking issues.
- Monitor reservation systems for errors or discrepancies and take appropriate action to rectify them.
- Maintain confidentiality of client information and comply with data protection regulations at all times.
- Generate regular reports on reservations activity to assist management with business analysis and planning.
Requirements
- Good general education, including a minimum of GCSEs or equivalent, with passes in English and Mathematics.
- Proven experience in a reservations, customer service, or similar administrative role.
Qualifications
A secondary school qualification is essential. Additional training or certification in hospitality, travel, or customer service is advantageous.
Salary & Benefits
Salary will be dependent on the candidate’s experience.
Working Conditions
The position is office-based in Constantia, Cape Town. The role requires working full-time hours with occasional extended hours during peak periods.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in South Africa
The travel and tourism industry in South Africa is generally a vibrant sector, with many opportunities available to those interested in working in this field. Typically, the industry is driven by the country’s rich cultural heritage, stunning natural beauty, and well-established tourist infrastructure. As a result, there are often a wide range of job opportunities available, from entry-level positions to more senior roles.
When it comes to salary expectations for travel and tourism professionals in South Africa, broad ranges can be expected. Typically, salaries vary widely depending on factors such as experience, company size, and industry sector. For example, entry-level roles may start around R200 000 – R350 000 per annum, while more senior positions can command salaries of up to R800 000 – R1 200 000 per annum or more. However, it’s essential to note that these are general estimates and actual salaries can vary significantly depending on individual circumstances.
Common skills for travel and tourism professionals in South Africa include excellent communication and interpersonal skills, as well as the ability to work well under pressure. Other essential skills typically include proficiency in one or more languages (with English being a common requirement), knowledge of local customs and culture, and experience with customer service or hospitality management. In some roles, technical skills such as data analysis, marketing, or IT may also be required.
The travel and tourism industry in South Africa is commonly employed across various sectors, including financial services, technology, manufacturing, and natural resources. Many companies in these industries have large tourism arms or partner with local tour operators to provide their clients with experiential travel options. Other common employers include government agencies responsible for promoting tourism development.
For those looking to develop a career in the travel and tourism industry, there are many opportunities available. Typically, entry-level positions can serve as a springboard for more senior roles, while specialized training or certifications can help professionals advance their careers. With experience, professionals may be able to move into management or leadership positions, or even establish themselves as entrepreneurs or consultants. Overall, the travel and tourism industry in South Africa offers a range of career paths and opportunities for those who are passionate about working with people and providing exceptional customer experiences.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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