South Africa: Sales/Customer Service Consultant (Work From Home/Remote) posted by SuperCare Solutions Pty Ltd.

February 18, 2026 Jobs in South Africa

SuperCare Solutions Pty Ltd.

ZA

Customer service / support

Job Description

About the Role

We are seeking an experienced and highly competent Sales/Customer Service Consultant to join our team at SuperCare Solutions Pty Ltd. As a pioneering Australian company, we empower eligible individuals to access essential medical treatments by facilitating the early release of their Superannuation on compassionate grounds. We believe that health and well-being should always come first, and we are committed to continuous innovation, delivering exceptional client experiences, and fostering a workplace culture that promotes professional growth and collaboration.

Key Responsibilities

Respond to all client inquiries through various communication channels (phone, email, etc.)
Address client concerns and refer to appropriate teams
Provide exceptional service; build rapport, and maintain client relationships
Handle inbound sales calls introducing clients to SuperCare services and effectively articulating the value/advantages of SuperCare offerings
Engage with clients in a professional manner and actively listen to their needs
Confirm that the client is eligible to access their Super based on compassionate grounds while clearly explaining the implications of accessing their Super early
Ensure that the client understood the Service Agreement before guiding them in signing

Requirements

At least 1 year of substantial work experience in a sales/customer service role, preferably in the service industry such as banking and insurance
Exceptional verbal and written communication skills
Persuasive and confident approach to customer service
Ability to work in a fast-paced environment and adapt to changing priorities
Excellent organizational and time management skills
Business Acumen, Interpersonal skills, Analytical and Problem-Solving Skills

Qualifications

None mentioned.

Salary & Benefits

Competitive compensation commensurate with experience. Opportunity for professional development and advancement within SuperCare. A dynamic and supportive work environment committed to an engaging Workforce. Comprehensive training program.

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Laptop/Desktop Requirements

Dell is preferred (Inspiron Model)
2-year warranty
Intel Core i7 or Intel Core Ultra i7
16 GB RAM
500 GB SSD Windows 11 Professional

Fast and Reliable Internet Connection

Required for remote work.

Stable Power Supply with Backup Power Source

Including UPS, required for remote work.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in ZA

In South Africa, the customer service and support industry is a common field with a generally stable job market. Typically, companies across various sectors require skilled professionals to handle customer inquiries, resolve issues, and provide excellent service experiences.

Generally, salaries for customer service and support roles in South Africa can range from R300 000 to R600 000 per annum, depending on factors such as the individual’s level of experience, the size of the company, and the industry sector. However, it is essential to note that these are broad estimates, and actual salaries may vary significantly. For instance, professionals with extensive experience in a specific industry or those working for larger corporations may earn higher salaries.

Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, and a strong understanding of the company’s products or services. Typically, candidates possess a basic degree or equivalent qualification, such as a National Diploma or Certificate III in Business Management. Often, companies also require proficiency in software applications, such as CRM systems or helpdesk tools. Additionally, knowledge of industry-specific regulations and laws is often an added requirement.

Customer service and support roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and retail. The financial services sector, for example, requires professionals to handle sensitive customer information and resolve complex queries about investments or banking services. In the technology industry, customer support specialists must troubleshoot technical issues with software applications and hardware products.

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For those interested in pursuing a career in customer service and support, there are various development opportunities available. Typically, companies invest in employee training and professional development programs to enhance skills and knowledge. Often, professionals can progress to senior roles or take on leadership responsibilities within the company. With experience and additional qualifications, individuals can also transition into related fields, such as sales, account management, or business administration.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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