South Africa: Senior Fit Consultant (Leading Safari Company) – Westlake, Ct posted by Phoenix Recruitment

About the Role

Leading Safari Company, based in Westlake, Cape Town, is seeking a dynamic and driven Senior Fit Consultant to join their team. As a specialist in designing tailor-made trips for FIT clients, you will be responsible for determining client budgets and requirements, suggesting suitable itineraries, and ensuring seamless execution of each program. With a focus on authenticity and purpose, our company offers safaris that cater to the unique needs and aspirations of each client.

Key Responsibilities

• Design and preparation of travel itineraries in Southern Africa for FIT Clients based on the very best services that fit the clients brief, budget, needs and capabilities.
• Design and cost of Leisure Travel programmes
• Ensure that the entire process which includes client brief, itinerary design, booking implementation, accounting and execution of each itinerary are in accordance with the company’s policies and procedures.
• Correspond via e-mail and telephonically with clients regarding the programmes offered and deal with any questions, information required, obstacles and special requirements timeously.
• Encourage clients to send their enquiries to enable the opportunity to quote a suitable programme thus increasing tourism into Southern Africa.
• On confirmation, makes all bookings, plan and execution of travel programmes.
• Invoicing of client travel programme.
• Contact suppliers and liaise with them during the planning stages and execution of the itinerary.
• Manage workload efficiently and prioritise urgent requests.
• Manage proposal response time and assist where necessary.
• Offer assistance and support to colleagues.
• Implement and maintain smart quoting.
• Practice clear, concise and effective communication with clients
• Find a solution and take immediate action on any issues, client complaints, staff requirements keeping colleagues informed in a structured and timeous manner.

Requirements

• Diploma or degree in Tourism, Hotel Management or Events Management
• At least 5 years’ working experience within the travel industry or similar environment with minimum 3 years as a consultant.
• Extensive Travel and Tourism Knowledge of Southern African Destinations: South Africa, Botswana, Zambia, Zimbabwe, Mozambique
• Working knowledge of the Leisure Travel Industry
• Advanced knowledge of Word, Excel, PowerPoint and proven track record in use thereof
• Knowledge of the Travel writing programmes: Tourplan, WETU
• Experience in the planning and execution of FIT Travel Programmes

Qualifications

• Completed Diploma or degree in Tourism, Hotel Management or Events Management