| Date | 2024-10-18 |
|---|---|
| Job Title | Senior Hec Network Operations 3Rd Level Support – Remote – Contract – India And Mexico Timezone |
| Employer | More Information |
| Salary | R300 – 340 per hour |
| Category | It Computing Software |
| Location |
ZA / South Africa |
Job Summary
Our Client a Global tech firm is seeking 8 Senior HEC Network Operations 3rd Level Support to join their team in remotely on a Contract Basis. They offer stability, growth, attractive rates and a great working environment. The resources will support India and Mexico, Standard working hours are 08:00 17:00 local time of the work location of the respective. A-Shift (A) – S1 0600 – 1500 IST B-Shift (B) – S2 1300 – 2200 IST C-Shift (C) – S3 2130 – 0630 IST Mexico G-Shift (G) 08:00 17:00 MX TIME Responsibilities; Ensure stability, performance, and security of the HEC network Perform and lead tasks associated with Service Request and Incident Management Processes. Perform and lead lifecycle management / change management activities Perform and lead root cause analysis (RCA) and Problem management activities. Guide other support staff in performing their tasks Work with senior engineers from other domains (e.g. compute, storage, applications) Ensure high level of quality of documentation. Contribute to service, architecture and/or design reviews and optimization activities Represent Network team towards external customers and/or internal LoBs and/or vendors Experience Minimum 6-8 years relevant experience in a senior network engineer role, at least 3 years in data centre environments Technical Skills Ability to solve complex infrastructure issues, together with senior engineers of other technical domains Ability to lead a team of other engineers Ability to ensure high quality of submitted change requests and associated implementations of complex changes Implementation including associated risk assessments and mitigation strategies. Working on monitoring/orchestrator tools Knowledge of security aspects on systems Other Skills Profound ITIL knowledge, ability to guide/coach others Working via a standard ITSM tools Technology Certification(s) CCNP/CCDE preferred. ITIL certification/s experience in a customer facing engineering role
Senior Hec Network Operations 3Rd Level Support – Remote – Contract – India And Mexico Timezone position available in ZA, South Africa. This job position was posted by . The job has been posted on 2024-10-18 in the It Computing Software category
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