| Date | 2024-11-08 |
|---|---|
| Job Title | Service Delivery Lead |
| Employer | More Information |
| Salary | |
| Category | It Computing Software |
| Location |
ZA / South Africa |
Job Summary
REQUIREMENTS Affirmative Action South African Citizen 3-year IT (or related) Qualification – Degree or Diploma (minimum) ITIL Foundation Certification 5-7 years technical experience in IT Infrastructure and Application Management ESSENTIAL SKILLS Excellent written and verbal communication Ability to operate under pressure Ability to lead a team Demonstrated competency in service delivery Experience in managing simple and complex service provider relationships Contract management Motor industry knowledge and experience Setting of IT KPIs and monitoring thereof RESPONSIBILITIES Facilitate, monitor and verify the performance of all operational services delivered or provided by the company`s IT suppliers to develop and maintain operational excellence to support the business in achieving its strategic objectives The focus will be on the provision (running) of IT systems and services for the National Sales Organization and dealers Assist with transitioning new or amended services into IT Operations in collaboration with other parts of information systems to facilitate successful project completion Ensure that operational methods, procedures, facilities and tools are established, reviewed and maintained Close liaison with key stakeholders in the event of operational disruptions and major incidents, ensuring appropriate action is taken to investigate and resolve incidents with systems and/ or services Monitor all incident, problem and continuity processes, including activation testing to ensure they are fit for purpose, providing information and advice for clear communication to relevant stakeholders where necessary Ensure that incidents are fully documented, agreed remedies and preventative measures are implemented and patterns/ trends are identified through analysis Initiate action to help ensure that all service outages and issues are appropriately dealt with, identifying lessons learnt and ensuring Root Cause Analysis actions are put in place to avoid re-occurrence
Service Delivery Lead position available in ZA, South Africa. This job position was posted by . The job has been posted on 2024-11-08 in the It Computing Software category
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