South Africa: Shop Assistant

MINIMUM REQUIREMENTS: Valid Matric Valid Driver’s License Own transport DUTIES & RESPONSIBILITIES: Customer Service & Sales: – Greet and Assist: Approach and welcome customers, assist them in finding specific items, and provide guidance on products – Process Transactions: Operate the point-of-sale (POS) system to process customer payments, issue receipts, and handle returns – Product Knowledge: Maintain in-depth knowledge of store items to give accurate advice and recommendations – Resolve Issues: Address customer complaints and inquiries professionally, escalating complex issues to management – Promote Sales: Inform customers about current promotions and specials to encourage purchases Stock & Store Maintenance: – Receive & Unpack: Receive new shipments, unpack them, and organize the goods – Restock Shelves: Replenish low stock levels and ensure shelves are always full and neatly arranged – Merchandising: Create and maintain attractive product displays and manage window displays to enhance the store’s appearance – Inventory Control: Conduct periodic price audits to resolve discrepancies and assist with inventory control – Store Cleanliness: Maintain a clean and tidy sales floor, including cleaning fixtures, windows, and the shop floor after hours Operations & Teamwork: – Team Collaboration: Work effectively with other team members to maintain a clean and organized store environment – Follow Procedures: Adhere to company guidelines, procedures, and health and safety regulations – Security Awareness: Be aware of potential shoplifting and fraud to help maintain store security – Opening & Closing: Perform shop opening and closing procedures as required