South Africa: Temporary Unclaimed Benefits Consultant posted by Ergasia Placements

About the Role

Ergasia Placements is seeking a Temporary Unclaimed Benefits Consultant to join our team. As a key member of our operations, you will be responsible for conducting outbound and inbound calls to beneficiaries regarding unclaimed benefits linked to policies or funds. You will also be required to perform identity verification and beneficiary checks in line with the applicable fund rules and compliance requirements.

Key Responsibilities

• Conduct outbound and inbound calls to beneficiaries regarding unclaimed benefits linked to policies or funds.
• Clearly explain the nature of the benefit and the claims process to beneficiaries.
• Perform identity verification and beneficiary checks in line with the applicable fund rules and compliance requirements.
• Assist clients in understanding and completing the required documentation to initiate claims.
• Guide beneficiaries through the next steps required to process claims successfully.
• Manage a portfolio of beneficiary cases and ensure accurate record keeping and updates.
• Meet daily and monthly performance targets, including call targets, case management targets, quality assurance (QA) standards, and compliance standards.
• Provide professional customer support and query resolution.
• Participate in face-to-face meetings with clients or stakeholders when required.
• Maintain strict adherence to data protection, confidentiality, and compliance standards.
• Work collaboratively with internal teams to resolve complex beneficiary cases.

Requirements

• 1 – 2 years Contact Centre experience (essential)
• Minimum 6 months experience in Debt Collection
• Minimum 6 months experience in Customer Service environments
• Strong telephone communication and client engagement skills
• Ability to work within structured KPI and QA environments
• Comfortable handling sensitive client information

Qualifications

No formal education or certifications are required for this role.

Salary & Benefits

A competitive basic salary will be offered, with a performance-based commission structure.