South Africa: Wellness / Spa Host posted by Career Custodians

Date	2024-06-09
Job Title	Wellness / Spa Host
Employer	Career Custodians More Information
Salary	0
Category	Health And Skincare
Location	South Africa / South Africa

Job Summary

Mint Wellness and Langaro Wellness Centre seeks a dedicated Wellness Host to join our multi-property team.

The Wellness Host is responsible for the effective and efficient running of the spa at all properties allocated to you. Assisting in Managing and leading all team members especially when Spa Manager is not present. Ensuring that the hygiene and health standards are always maintained. Treating all customers and staff with the utmost care and professionalism to create an inviting and calm atmosphere. Continuously upskill yourself through practice and study. Upskills others through continuous on-the-job training and training sessions under the Spa Managers supervision. Help/Assist with spa administration by creating spa packages and promotions. Revising and updating the cost of treatments on a regular basis. Focus on elevating retail & treatment sales and achieving targets through upselling and promotions and operations of the Spa and the treatments.

Requirements

Matric
Beauty Therapy diploma preferably CIDESCO, SAAHSP and/or ITEC
Minimum 4 years in the spa/beauty industry
Minimum 2 years experience in a management or senior therapist role
Computer literate, including MS Office and ESP software
Must be familiar with the treatment protocols and spa-related products
Be responsible for ensuring that all treatments are up to standard
Assist with all treatments
Maintain client records in a confidential and effective system, using our ESP Spa Software
Daily control of contribution sheets and signing off in Managers absence
Treatments training and quality control of treatment rooms
Building database and utilizing this for promotions
Give advice about skin and body care
Build and maintain client relationships and communicate with clients on a regular basis to inform them about specials and anything else that might interest them.
Upsell products and services, adopt a no-waste approach regarding products
Therapists` training and supervision in Managers absence, continually developing their skills and knowledge

Setting an example for the staff and acting as the liaison between managers, consultants and therapists
Mentor all therapists/technicians and if required present feedback or reviews regarding performance to Manager.
Promote a mindful culture within the team

Ensure presentable and refreshing treatment rooms is up to Spa standards

Ensuring treatments performed by therapists as correct and the clients are completely satisfied
Working alongside other therapists who are new or who require additional training and communication skills
Training to be performed at times outside of busy periods
Ensuring all clean-up and housekeeping duties are being performed
Keep up to date on trends and competition
Be back-up for other therapists if required
Meet with all new staff on their first day to spend time with them, communicate the spa vision, show them around, how to greet and talk to clients and how to describe each service to the clients
Oversee treatment rooms with regards to products required and delegate to Junior Therapists
Maintain client database and facilitate promotion activation
Cross-promotion and selling of the spa services with the inhouse reservations team

View Job South Africa: Senior Associate And Head Of Department

Wellness / Spa Host position available in South Africa, South Africa. This job position was posted by Career Custodians. The job has been posted as a premium ad on 2024-06-09 at 13:09:36 in the Health And Skincare category

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