Job Description
About the Role
A dynamic individual is required to take ownership of the IT environment and become a key operational and technical resource within the business, reporting to the CIO. The successful candidate will be expected to handle approximately 70% of issues internally and coordinate effectively with external service providers where required.
Key Responsibilities
- Manage and operate the internal IT helpdesk function
- Act as first responder for IT, systems, and technology-related issues
- Diagnose and resolve hardware, software, networking, reporting, and operational system issues
- Coordinate and manage escalations to third-party service providers where required
- Support and maintain Microsoft Office, Outlook, Excel, and Windows environments
- Assist users with advanced Excel formulas, spreadsheets, and reporting requirements
- Develop and maintain SQL queries, reports, and stored procedures
- Connect SQL data and stored procedures to Excel and Power BI dashboards for dynamic reporting
- Assist with implementation of new systems, technologies, workflows, and integrations
- Work closely with ERP, MES, and operational systems
- Understand and document business logic, workflows, and system requirements for programmers and developers
- Coordinate with external programmers and consultants regarding integrations, APIs, SDKs, and development requirements
- Assist in managing and supporting: Sage Evolution ERP, MES systems, Feedlot systems, Gigalot systems, Scales and weighing systems, Label printers and printheads, PDA devices, Two-way radios, Laptops and end-user equipment
- Manage issuing and tracking of company IT equipment
- Assist with IT security awareness and safe technology practices
- Participate in standby and after-hours support for a 24/7 operation
Requirements
- Strong general IT support and troubleshooting experience
- Advanced Microsoft Excel skills
- Strong SQL knowledge, including writing stored procedures and reports
- Good understanding of Microsoft Office and Outlook
- Strong networking knowledge
- Ability to work independently and under pressure
- Strong problem-solving ability
- Fluency in English and Afrikaans essential
- Excellent communication and user-support skills
- Valid drivers license and reliable transport
- High quality home internet line (required to log in after hours)
- Willingness to travel and take support calls after hours
- Willingness to work after hours and be on standby when required
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Ekurhuleni
Ekurhuleni, the economic hub of Gauteng province, is home to a thriving IT and computing industry. As with many parts of South Africa’s tech sector, job seekers in Ekurhuleni can expect to find a wide range of opportunities in this field. Typically, IT and computing jobs are in high demand due to the growing need for digital solutions across various industries.
Generally, salaries for IT and computing professionals in Ekurhuleni tend to fall within broad ranges, with experience, company size, and industry sector affecting actual salaries. For instance, junior positions may start around R300 000 – R500 000 per annum, while senior roles can exceed R1 million. However, these figures are only a rough guide, as actual salaries can vary significantly depending on individual circumstances.
Common skills required for IT and computing roles in Ekurhuleni include proficiency in programming languages such as Java or Python, knowledge of software development methodologies like Agile, experience with cloud platforms like AWS or Azure, understanding of data analytics tools like Excel or Tableau, and familiarity with operating systems like Windows or Linux. Additionally, strong problem-solving skills, attention to detail, and excellent communication abilities are often essential for success in this field.
The technology industry is one of the main sectors that commonly employs IT and computing professionals. Financial services sector companies, manufacturing firms, and government agencies also require a range of technical expertise to operate effectively in today’s digital landscape. Other industries, such as healthcare and education, may also be significant users of IT solutions.
For those looking to develop their careers in this field, there are numerous opportunities for growth and development. Typically, career progression involves moving into more senior roles, taking on leadership responsibilities or specializing in a particular area of expertise. Many companies offer training programs, mentorship schemes, and online courses to help employees upskill and reskill. With the ever-evolving nature of technology, it’s essential for IT professionals to stay adaptable, curious, and committed to lifelong learning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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