Job Description
About the Role
We are seeking a reliable and customer-focused Duty Manager to join our hospitality team in Stellenbosch. The successful candidate will be responsible for overseeing daily operations during assigned shifts, ensuring excellent guest service, efficient staff coordination, and smooth front-of-house operations. This role is ideal for a hands-on leader who thrives in a fast-paced environment and takes pride in delivering exceptional guest experiences.
Key Responsibilities
- Shift Leadership: Oversee front-of-house operations during shifts, ensuring smooth and efficient service
- Staff Supervision: Lead, support, and motivate front-of-house staff to maintain high service standards.
- Customer Experience: Ensure guests receive a warm welcome and address any concerns promptly and professionally.
- Operational Support: Manage reservations, seating, ticket sales, and public-facing areas as required.
- Coordination: Work closely with kitchen and support teams to ensure seamless service delivery.
- Problem-Solving: Handle customer complaints and resolve operational issues effectively.
- Compliance & Safety: Ensure adherence to health, safety, and company policies at all times.
- Reporting: Assist with basic administrative tasks, shift reports, and cash-ups.
Requirements
- Previous experience in a hospitality, restaurant, or customer-service supervisory role.
- Strong leadership and communication skills.
- Ability to remain calm and effective under pressure.
- Good problem-solving and organizational abilities.
- Familiarity with POS systems and reservation platforms is an advantage.
Qualifications
- No formal education qualifications mentioned
Salary & Benefits
No information on salary or benefits was provided in the original job description.
About Other Tourism/Hospitality Jobs in Western Cape
The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.
Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.
Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.
The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.
Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Create a professional email address for job hunting - avoid nicknames or casual addresses.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Gauteng: Site Agent / Project Manager (Graduate / Recently Qualified) Pretoria posted by Jobs 4 All
Reports ToContracts Manager / Senior Project Manager Job SummaryWe are seeking a motivated and recently qualified Site Agent / Project…
View JobDurban: Customer Support Agent posted by FOUR POINT 0
Role OverviewThe Customer Support Agent will be responsible for managing customer interactions across multiple communication channels, including phone and...
View JobCape Town: Business Development Manager posted by FOUR POINT 0
Role Summary:Drives growth by identifying new markets, sectors, and early-stage opportunities. Focuses on specifications, product/ project entry, and new...
View JobJohannesburg North: Intermediate C# Developer posted by Network Finance
Key Responsibilities:Work as part of a project delivery team, reporting to IT Managers.Collaborate closely with business stakeholders to ensure solutions...
View JobWestern Cape: Travel Coordinator (Admin & Operations) posted by Wild Dreams Hospitality
The ideal candidate has foundational experience in travel or tourism and is eager to grow within a luxury travel environment.…
View JobCenturion: Data Migration Lead posted by Opensource
Scope Statement: Previous experience in executing a data migration from ECC to EC and ECP per a manual spreadsheet driven…
View Job
Browse Employers
Job Alerts