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Stellenbosch: Duty Manager posted by IntelliStaff

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Job Description

About the Role

We are seeking a reliable and customer-focused Duty Manager to join our hospitality team in Stellenbosch. The successful candidate will be responsible for overseeing daily operations during assigned shifts, ensuring excellent guest service, efficient staff coordination, and smooth front-of-house operations. This role is ideal for a hands-on leader who thrives in a fast-paced environment and takes pride in delivering exceptional guest experiences.

Key Responsibilities

  • Shift Leadership: Oversee front-of-house operations during shifts, ensuring smooth and efficient service
  • Staff Supervision: Lead, support, and motivate front-of-house staff to maintain high service standards.
  • Customer Experience: Ensure guests receive a warm welcome and address any concerns promptly and professionally.
  • Operational Support: Manage reservations, seating, ticket sales, and public-facing areas as required.
  • Coordination: Work closely with kitchen and support teams to ensure seamless service delivery.
  • Problem-Solving: Handle customer complaints and resolve operational issues effectively.
  • Compliance & Safety: Ensure adherence to health, safety, and company policies at all times.
  • Reporting: Assist with basic administrative tasks, shift reports, and cash-ups.

Requirements

  • Previous experience in a hospitality, restaurant, or customer-service supervisory role.
  • Strong leadership and communication skills.
  • Ability to remain calm and effective under pressure.
  • Good problem-solving and organizational abilities.
  • Familiarity with POS systems and reservation platforms is an advantage.

Qualifications

  • No formal education qualifications mentioned

Salary & Benefits

No information on salary or benefits was provided in the original job description.

About Other Tourism/Hospitality Jobs in Western Cape

The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.

View Job  Johannesburg: Senior Travel Designer posted by Wilderness Safaris

Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.

Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.

The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.

Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.

View Job  South Africa: Assistant Restaurant Manager (High-End Restaurant) - Stellenbosch / Brackenfell posted by Phoenix Recruitment


This information provides general career guidance. Actual salaries and requirements vary by employer.



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