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Stellenbosch: Front Office & Guest Experience Host posted by Helderberg Personnel

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Job Description

Key Responsibilities Include but Are Not Limited To

  • Deliver a warm, professional and personalised arrival and departure experience for all guests
  • Manage front office duties including guest check-ins and check-outs, handling enquiries and providing information on lodge services, restaurants and local activities
  • Host and engage with guests across accommodation, dining, leisure and conference areas to enhance the overall guest experience
  • Administer reservations across the various business units, ensuring accuracy and clear guest communication
  • Ensure accurate guest billing, account handling and payment processing in a discreet and professional manner
  • Assist with general office administration including filing, email correspondence and telephone duties
  • Maintain petty cash and float administration
  • Report maintenance, cleanliness or breakage issues to the relevant departments and follow up where necessary
  • Assist with room checks and liaise with housekeeping to ensure accommodation standards are maintained
  • Support food and beverage service when required, including setting up buffets, honesty bar, braais, platters, light meals and picnics
  • Assist with basic stock control and inventory monitoring
  • Support the Front Office team by acting as Duty support when required
  • Assist with basic social media content and guest-facing communication where appropriate
  • Upsell lodge services and merchandise in a natural, guest-focused manner

Criteria

  • Previous experience in a front office, receptionist or guest-facing role within the hospitality industry
  • Strong communication skills in English (spoken and written)
  • A genuine passion for hospitality and guest service
  • Friendly, professional and well-presented with a natural hosting personality
  • Organised, reliable and able to manage multiple tasks in a fast-paced environment
  • Good attention to detail with the ability to follow procedures
  • A team player who is flexible and willing to assist across departments when needed
  • Able to remain calm and professional under pressure and go the extra mile for guests
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Tourism/Hospitality Jobs in Western Cape

The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.

Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.

Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.

The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.

View Job  Hermanus: Tasting Room Manager

Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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