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Stellenbosch: Front Office Supervisor posted by The Vineyard -, Oude Werf – & Stellenbosch Hotels

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Job Description

About the Role

We are seeking a highly motivated and experienced Front Office Supervisor to join our team at Oude Werf Hotel in Stellenbosch. As a key member of our front desk operations, you will be responsible for leading daily operations, delivering exceptional guest service, and ensuring seamless check-in and check-out processes.

Key Responsibilities

  • Leadership: Supervise daily operations, providing on-the-floor coaching and mentorship to ensure the team is inspired and aligned.
  • Guest Excellence: Monitor guest sentiment and quality standards to ensure every journey, from arrival to farewell, is memorable.
  • System Management: Manage room inventory and shift logistics using Opera Cloud and other integrated hospitality tech.
  • Problem Solving: Act as the primary point of contact for guest resolutions and service recovery.
  • Operational Results: Support the team in achieving upselling targets while maintaining impeccable financial accuracy and smooth operational processes.

Requirements

  • Matric
  • Hospitality-related Tertiary Qualification (advantageous)
  • 2–4 years of front office experience, with 1 year in a supervisory role in hospitality environment
  • Computer literate with experience with MS Office and 2 years’ experience in Opera Cloud
  • Ability to Work various shifts

Qualifications

No formal education/certifications required.

Salary & Benefits

Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Cape Winelands

The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.

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When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.

In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.

The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.

In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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