Stellenbosch: Junior Service Advisor posted by Helderberg Personnel

• Minimum Grade 12 Certificate; further education in business or marketing is a plus
• Previous experience in customer service, retail, or a contact centre (minimum 1 Year)
• A basic understanding of automotive mechanics or terminology would be beneficial.
• Fully bilingual in English and Afrikaans
• Basic working knowledge of Excel, Word and Emails
• Strong interpersonal, communication, and organisational skills

Duties will include, but not limited to:

• Customer Service: Greeting customers, addressing inquiries, and resolving issues promptly.
• Administrative Tasks: Creating and maintaining accurate repair orders, service records, and cost estimates.
• Communication: Acting as the link between customers and technicians, informing customers of vehicle status, and explaining technical repairs.
• Service Coordination: Scheduling service appointments and managing the flow of vehicles to technicians.
• Sales & Promotion: Promoting service products, accessories, and maintenance programs.
• Quality Control: Verifying completed work orders and performing follow-up checks to ensure client satisfaction

In return, a competitive salary is on offer, plus an incentive scheme and company benefits