Stellenbosch: Junior Service Advisor posted by Helderberg Personnel

About the Role

The main purpose of this role is to act as the primary liaison between customers and the service department, facilitating motorcycle maintenance and repairs by greeting clients, scheduling appointments, writing up repair orders, and explaining repairs. The position has to ensure high customer satisfaction, assisting technicians with workflow, and promoting services, typically requiring strong customer service skills and basic automotive knowledge.

Key Responsibilities

• Greeting customers, addressing inquiries, and resolving issues promptly.
• Creating and maintaining accurate repair orders, service records, and cost estimates.
• Acting as the link between customers and technicians, informing customers of vehicle status, and explaining technical repairs.
• Scheduling service appointments and managing the flow of vehicles to technicians.
• Promoting service products, accessories, and maintenance programs.
• Verifying completed work orders and performing follow-up checks to ensure client satisfaction.

Requirements

• Minimum Grade 12 Certificate; further education in business or marketing is a plus
• Previous experience in customer service, retail, or a contact centre (minimum 1 Year)
• A basic understanding of automotive mechanics or terminology would be beneficial.
• Fully bilingual in English and Afrikaans
• Basic working knowledge of Excel, Word, and Emails
• Strong interpersonal, communication, and organisational skills

Qualifications

No specific qualifications mentioned.

Salary & Benefits

A competitive salary is on offer, plus an incentive scheme and company benefits