Stellenbosch: Logistics Coordinator posted by Helderberg Personnel

The Logistics Coordinator is responsible for managing daily operational activities, ensuring effective client communication, coordinating transporters, and maintaining accurate system data. The role supports the Operations Manager in achieving operational excellence, high service levels, and regulatory compliance.

Key Responsibilities
Client Communication

• Receive daily orders at least 1 day in advance.
• Confirm planned loads with clients daily.
• Communicate ETA’s, vehicle details, and load information.
• Contact clients for any additional or unplanned loads.

Transporter Management

• Source vehicles from approved transporters.
• Monitor transporter revenue and CPK.
• Reduce stand-overs; arrange replacements when needed.

Operational Responsibilities

• Capture loads accurately on Datatim/TMS on the day received.
• Issue load confirmations to transporters on loading day.
• Book offloading slots where applicable.
• Ensure vehicles hold valid permits.
• Assist other Logistics Coordinators as required.
• Work remotely after hours/weekends when needed.

Administration

• Resolve documentation/invoice queries within 24 hours.
• Follow and escalate claims processes.
• Support the Operations Manager administratively.
• Ensure transporters have valid GIT and clients remain within limits.

Qualifications & Experience

• Matric (required).
• Logistics qualification (beneficial).
• Relevant industry experience
• Minimum 5 years in logistics/transport (required).
• Operational coordination experience advantageous.