Stellenbosch: Operations Manager – Small Luxury Boutique Hotel – Stellenbosch (No Accommodation) posted by HotelJobs
Posted on 2025-08-30 00:00:00
| Employer | HotelJobs |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Stellenbosch |
Job Summary
A small luxury boutique hotel property in the Stellenbosch region requires a hands-on operations manager.
Kindly note this position is live-out, no accommodation offered. The job role will have a strong emphasis on F&B.
Responsibilities:
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Overseeing Daily Operations: Managing all aspects of the hotel’s daily operations, ensuring smooth and efficient functioning across all departments (front desk, housekeeping, food and beverage, maintenance, etc.).
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Staff Management: Recruiting, training, and supervising hotel staff, including scheduling, performance management, and fostering a positive work environment.
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Budget Management: Managing and controlling hotel expenses, developing and monitoring budgets, and ensuring financial efficiency.
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Inventory Management: Overseeing inventory levels for all departments, ensuring adequate supplies and equipment are available, and minimizing waste.
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Guest Satisfaction: Ensuring high levels of guest satisfaction through attentive service, prompt issue resolution, and creating a welcoming atmosphere.
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Maintaining Standards: Implementing and enforcing operational policies and procedures, ensuring compliance with health and safety regulations, and maintaining high standards of cleanliness and quality throughout the hotel.
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Coordination and Collaboration: Working closely with the GM and department heads to streamline operations, improve communication, and resolve any operational issues.
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Problem-Solving: Addressing and resolving guest complaints, operational challenges, and any other issues that may arise.
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Reporting: Preparing and reviewing performance reports, providing updates to senior management on key metrics and operational performance.
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Strategic Planning: Contributing to the development and implementation of operational strategies to improve efficiency, enhance guest experience, and increase profitability
Minimum Requirements:
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Matric Grade 12
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Minimum 5 years Hospitality Management experience
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Valid SA Drivers License
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Excellent Reporting Skills (Excel)
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