Menu Close

Stellenbosch: USA Customer Experience Expert posted by Merand Corbett & Associates

Stellenbosch: USA Customer Experience Expert posted by Merand Corbett & Associates

Posted on 2025-07-16 00:00:00

Job Summary

Key Responsibilities:
Claims Management:

  • Oversee the entire claims process, from initial lodgments to settlement, ensuring compliance with policy guidelines and USA industry regulations.
  • Assess and validate claims accurately, while identifying and preventing potential fraudulent claims with the support of their tools and training.

Sales & Retention:

  • Engage with customers to understand their insurance needs, follow up on quotes, and drive sales.
  • Proactively work on policy retention by addressing customer concerns and reviewing existing policies.

Customer Support:

  • Provide friendly, professional support via calls, emails, and live chat, ensuring clear communication and guidance.
  • Resolve customer disputes or complaints promptly and effectively.

Team Collaboration & Admin:

  • Work closely with the team to achieve sales, claims, and service targets.
  • Ensure all customer interactions are logged and tasks completed within service level agreements (SLAs).
  • Identify recovery opportunities and support the Third-Party Recovery team with relevant information.
  • Stay informed about industry trends, competitor offerings, and USA regulatory updates.

 
 
Qualifications & Skills:
Experience: 2–3 years in customer service or claims handling, with a strong track record of meeting targets (references required).
Education: A school certificate is essential; a 3-year degree is preferred for its focus on critical thinking and problem-solving.
Bicycle Knowledge: Solid understanding of bicycles, components, brands, and repair assessments.
Insurance Familiarity: Basic knowledge of insurance products is a plus (training will be provided).
Soft Skills: Strong communication, empathy, and problem-solving abilities.
Growth Mindset: Ambition to learn, grow, and contribute to a thriving global business.
Location & Transport: Must have own transport and preferably reside in Stellenbosch or nearby areas.

Remuneration and Working Hours:
Working Hours:

  • Full-time office based position with working hours of 5 pm–2 am (adjusted for daylight savings in March and November).

Remuneration & Perks:

  • Competitive monthly base salary up to R23,000 CTC, plus R2,000 night shift allowance.
  • Generous leave entitlement (21 days, plus an additional Birthday Leave day).
  • Disability income benefit.
  • Training opportunities and pathways for career progression within our global organisation.
View Job  Gauteng: Doctor Detailing Sales Representative - JHB West Rand posted by RareCruit

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Stellenbosch, Western Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Stellenbosch: Qualified Refrigeration Technician – URGENTLY NEEDED posted by GDK Installation

This is a full-time on-site role for a Qualified Refrigeration Technician at GDK INSTALLATIONS located in Stellenbosch. The Technician will be responsible...


View Job
Qualified Refrigeration Technician – URGENTLY NEEDED

Stellenbosch: Telesales Manager posted by Tamasa Wines

Are you an energetic, driven go-getter who loves wine almost as much as you love closing a deal? Can you lead with enthusiasm, inspire with purpose, and...


View Job
Telesales Manager

Stellenbosch: Telesales Agent posted by Tamasa Wines

What Youll Do Every DayCold call potential clients to introduce and sell our wine offerings with charm and confidence. Convert leads into loyal customers by...


View Job
Telesales Agent

Stellenbosch: Retail Area Manager posted by Khula Placements

VACANCY RETAIL REGIONAL MANAGER CAPE TOWNR50,000 CTCA well-established and expanding retail group is seeking a Retail Regional Manager to oversee and...


View Job
Retail Area Manager

Stellenbosch: Senior Restaurant Manager posted by Khula Placements

URGENT HIRESenior Restaurant Manager Cape TownJoin a prestigious hospitality environment where service excellence meets innovation.We are seeking an...


View Job
Senior Restaurant Manager

Stellenbosch: Alarm and CCTV Technicians posted by Locksecure (Pty) Ltd

Established Security Service Company is looking for Technicians to join the team in Western Cape region. The purpose of the Alarm Installation Technician is...

View Job  Centurion: Quality Control Assistant posted by Future Africa Consulting (Pty)Ltd

View Job
Alarm and CCTV Technicians

Stellenbosch: Gardener

Duties Take ownership of the veggie garden and indoor plants Assist the team with maintaining the garden Planting plant maintenance Ability to assess...


View Job
Gardener

Stellenbosch: Junior Administrative Assistant – Urgently Needed posted by DynamicAS

What Were Looking ForComputer Literate Basic proficiency in Microsoft Office or similar tools.Strong Attention to DetailReliable Transportation You must...


View Job
Junior Administrative Assistant – Urgently Needed

Johannesburg: Help Desk Operations and Technical Support (Stellenbosch) posted by Curiska

Job Title Help Desk Operations and Technical Support StellenboschSummarySeeking a tech-savvy professional to provide first and second-line support for IT...


View Job
Help Desk Operations and Technical Support (Stellenbosch)

Stellenbosch: Technical Support Analyst (Stellenbosch) posted by Curiska

Job Title Help Desk Operations and Technical Support StellenboschSummarySeeking a tech-savvy professional to provide first and second-line support for IT...


View Job
Technical Support Analyst (Stellenbosch)

Stellenbosch: Customer Relationship Manager (CH1138) posted by Capital H Staffing and Advisory Solutions

Our client, leading payment aggregator and provider of secure payment solutions, is looking for a Customer Relationship Manager to join their growing team....


View Job
Customer Relationship Manager (CH1138)

Stellenbosch: Financial Coordinator (CH1142) posted by Capital H Staffing and Advisory Solutions

Our client, a leading South African fintech company focused on improving financial wellness through earned wage access solutions, is seeking a...


View Job
Financial Coordinator (CH1142)

Stellenbosch: Financial Manager posted by Sagen Advisory

A large, diversified, and well-established group based in the Cape Winelands is seeking to hire an experienced, motivated, and driven Finance Manager. The...


View Job
Financial Manager

Stellenbosch: Restaurant Manager posted by TradeOn

Exciting Opportunity for a Senior Restaurant Manager to Join our Dynamic Company and work within SAs No. 1 Fast Food brand! Key ResponsibilitiesAchieve High...


View Job
Restaurant Manager

Stellenbosch: Receptionist_Stellenbosch posted by Pro Tem

Position SummaryAs Front Office Receptionist you are responsible for providing a friendly, welcoming and efficientservice to all hotel guests, in line with...


View Job
Receptionist_Stellenbosch

Stellenbosch: Housekeeper posted by Kendrick Recruitment

Housekeeper Luxury Villa Stellenbosch Salary Negotiable, Dependent on ExperienceKendrick Recruitment is currently searching for a professional and...


View Job
Housekeeper

Stellenbosch: Accountant posted by SI HR

Join a dynamic Group which holds a diversified portfolio of investments both locally and internationally ranging across various segments.nbspThis position...

View Job  Gauteng: Sales Lead – Call Centre posted by Omnitell

View Job
Accountant

Cape Town: Technical Manager CA(SA) | PKF Cape Town | Bellville or Stellenbosch office posted by PKF Cape Town

PKF Cape Town is looking for a Technical Manager CASA to join their team!Duties and responsibilities will include, but not be limited toField and respond to...


View Job
Technical Manager CA(SA) | PKF Cape Town | Bellville or Stellenbosch office

Stellenbosch: CA Graduate Experience 2026 | SAICA Trainee Accountant | Stellenbosch posted by PKF Cape Town

Experience your future in our world at PKF Cape Town and join us as SAICA Trainee Accountant in 2026! WHY PKF? To put it bluntly! We dont believe that one...


View Job
CA Graduate Experience 2026 | SAICA Trainee Accountant | Stellenbosch

Stellenbosch: CA Graduate Experience 2027 | SAICA Trainee Accountant | Stellenbosch posted by PKF Cape Town

Experience your future in our world at PKF Cape Town and join us as SAICA Trainee Accountant in 2027! WHY PKF? To put it bluntly! We dont believe that one...


View Job
CA Graduate Experience 2027 | SAICA Trainee Accountant | Stellenbosch

Stellenbosch: Bookkeeper posted by Sagen Advisory

A well-known and respected medium-sized Assurance, Accounting, and Consultancy firm is searching for an experienced Bookkeeper to join their ranks at their...


View Job
Bookkeeper

Stellenbosch: Accountant posted by Sagen Advisory

A well-known and respected medium-sized Assurance, Accounting, and Consultancy firm is searching for an experienced accounting and bookkeeping professional...


View Job
Accountant

Stellenbosch: Accountant (Investments) posted by Profile Personnel

Role PurposeJoin a dynamic private equity and investment management company within a larger group. We focus on identifying and investing in high-potential...


View Job
Accountant (Investments)

Stellenbosch: Treasury Trader / Dealer (CH1143) posted by Capital H Staffing and Advisory Solutions

Our client, an established investment holding company headquartered in Stellenbosch, is seeking to appoint a Treasury Trader to join their Treasury team.The...


View Job
Treasury Trader / Dealer (CH1143)

Stellenbosch: Data Migration Specialist / Bookkeeper posted by Emporium

Accounting Migration Consultant Bookkeeper POS24101Somerset WestR 20nbsp000 to R 25nbsp000 per monthJob PurposeMigration specialistsnbspassist new and...


View Job
Data Migration Specialist / Bookkeeper

Share this to someone who needs a job:
Posted in Jobs in Cape Winelands, Jobs in South Africa, Jobs in Stellenbosch, Jobs in Western Cape

More Jobs in Your Area