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Cape Town City Centre: Facilities Community Lead – Cape Town

Cape Town City Centre: Facilities Community Lead – Cape Town

Posted on 2025-04-17

Employer Unspecified
Category Customer service / support
Location Cape Town Region  / Cape Town City Centre

Job Summary

Minimum requirements for the role: A bachelors degree or diploma is preferred but not essential. Previous experience having worked as a Facility Community Lead working within the hospitality or building or property or related markets is required for this role. Previous experience having worked in an operations / senior facility or related role is preferred. Proven experience in community management or customer engagement. Strong written and verbal communication skills. Must have excellent interpersonal and networking skills. Must be able to think strategically while executing on detailed plans. Computer literate (google suite and MS Office proficiency) Customer service excellence ability to anticipate member needs and deliver a premium experience. Community building skilled in fostering connections and creating a dynamic workplace culture. Operational efficiency strong attention to detail in managing workspace logistics and facility upkeep. Sales & growth mindset ability to identify opportunities for member expansion and service upsells. Problem-solving quick thinking and adaptability to resolve issues effectively. The successful candidate will be responsible for: Fostering connections and creating a dynamic workplace culture, ensuring that their members needs are met, and that this person delivers on all members requirements such as curated events, facilitating engagements, enhancing business opportunities, and creating a welcoming environment for all. Planning and executing community-building events, networking sessions, and workshops to enhance engagement. Proactively gathering member feedback and address concerns to ensure high satisfaction levels. Overseeing the day-to-day operations of the workspace, ensuring it is well-maintained, organized, and fully functional. Addressing and escalating any issues, with regards to maintenance operatives, cleaning operatives, suppliers and managers and/or relevant cross-functional teams. Ensuring compliance with health and safety standards and company policies. Supporting the community manager in space utilization optimization and occupancy tracking. Anticipating member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience. Reviewing all Medallia responses to understand areas of improvement and implementing proactive changes, keeping member experience top of mind. Conducting onboarding meetings with all new accounts to ensure a successful onboard of new clients. Salary package, including benefits, is highly negotiable depending on experience gained.

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