Job Description
About the Role
Thabazimbi is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing end-user support, resolving incidents, and ensuring compliance to client contracts and company processes.
Key Responsibilities
- Resolve logged incidents as per client contract
- Deliver customer service – Communicate, dress, and display positive attitude
- Ensure incident is resolved on first contact within SLA
- Ensure compliance to pending rules
- Ensure accuracy of data captured on Resolve IT incident/task according to ITIL standards
- Identify possible risks and report to Team Lead for preventative maintenance
- Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware
- Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes
- Setup desktop computers and peripherals and test network connections
- Install software for various applications and programs
- Conduct remote troubleshooting
- Guide users with simple, step-by-step instructions
- Customize desktop applications to meet Gijima standards
- Test computers to ensure proper functioning of computer systems
Requirements
- 4-7 years experience in IT software and hardware support
- End User support with a troubleshooting skills and networks exposure
- Understanding of Service Level Agreements
- Valid Drivers license (code B)
- Demonstrated driving ability for 5 years or more
- Clear criminal record
- Good communication and customer service skills
- Exceptional Troubleshooting skills
Qualifications
- IT Diploma/certificate
- CompTIA A certification
- CompTIA N certification
- Relevant OEM certifications (HP, Dell, Lenovo)
- ITIL v3 Foundation Certification (advantageous)
- MCSE (Advantageous)
Salary & Benefits
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