Umhlanga: Dialler Manager – Call Centre posted by Sandi Crowther Recruitment

• Own the Dialler: manage campaigns, queues, skills, workflows, and rules in Connex One / Connex AI
• Boost Performance in Real-Time: implement smart recycle rules, optimize best-time-to-call, and enhance list penetration
• Turn Data into Action: analyse and report on key metrics – contact rates, SPH, conversions, abandonment rates
• Ensure Compliance: uphold Do-Not-Call (DNC) regulations and consent best practices
• Collaborate Across Teams: work closely with Operations, WFM, and QA to meet daily and weekly performance targets

• Minimum 10 years in a call centre, with at least several years in a management role
• A go-getter with a strong, confident personality and excellent English communication skills (written and verbal)
• A self-motivated, systems-oriented professional who thrives in a high-performance environment
• Tertiary education 
• Hands-on experience with Connex One or Connex AI – this is non-negotiable
• Proven success in improving contact and conversion rates in sales or retention
• Strong Excel and data handling skills – you’re confident with files, mapping, and dispositions
• Calm under pressure, commercially minded, and analytically sharp

Apply: *****@*****.co.za