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Umhlanga: Information Technology Support Technician posted by Donwyk Laboratory

Information Technology Support Technician

Posted on 2025-02-13

Salary 22000

Category It Computer

Location

Job Summary

Donwyk Laboratory is looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. Technical Support Officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.IT Technician

Responsibilities:

Identifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.Following up with clients to ensure the problem is resolved.Replacing or repairing the necessary parts.Supporting the roll-out of new applications.Providing support in the form of procedural documentation.Managing multiple cases at one time.Testing and evaluating new technologies.Conducting electrical safety checks on equipment.IT Technician

Requirements:

Degree in Computer Science or Information Technology.Certification in Microsoft, Linux, or Cisco is advantageous.Prior experience in tech support, desktop support, or a similar role.Proficiency in Windows/Linux/Mac OS.Experience with remote desktop applications and help desk software.Attention to detail and good problem-solving skills.Excellent interpersonal skills.Good written and verbal communication.
Information Technology Support Technician position available in Kwazulu-Natal, Umhlanga. This job position was posted by Donwyk Laboratory. The job has been posted as a free ad on 2025-02-13 at 08:54:30 in the It Computer category

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