Key Responsibilities and Duties

? Operational Management

• Oversee the daily operations of multiple lodges, ensuring alignment with group-wide standards.

• Maintain operational efficiency across departments (front office, food & beverage, housekeeping, activities, maintenance).

• Conduct regular site visits and audits to monitor lodge performance and SOP compliance.

? Financial & Budget Control

• Develop and manage lodge-specific budgets in collaboration with finance.

• Monitor financial KPIs such as occupancy, revenue, food cost, labor cost, and profit margins.

• Approve supplier agreements and monitor procurement systems to ensure cost-effectiveness.

? Team Leadership & Human Resources

• Recruit, manage, and mentor lodge managers and department heads.

• Implement training and development plans for staff across all properties.

• Resolve staffing issues and support lodge HR processes (disciplinary hearings, labor law compliance, etc.).

Guest Experience & Quality Control

• Maintain a high level of guest satisfaction and personalized service across lodges.

• Analyze guest feedback and implement improvements where necessary.

• Ensure consistency in service delivery, hospitality style, and property branding.

? Reporting & Strategic Input

• Provide regular reports to the Operations Director/Owners regarding performance, challenges, and opportunities.

• Support long-term strategic planning including lodge upgrades, refurbishments, or expansion.

• Align each lodges objectives with group-wide goals.

? Sustainability & Community Engagement

• Oversee eco-tourism and sustainability initiatives at each property.

• Support community involvement and upliftment programs tied to each lodge’s area.

• Ensure compliance with health, safety, and environmental laws.

? Qualifications & Experience

Minimum Requirements

• Diploma or degree in Hospitality Management, Tourism, or Business Administration.

• 8+ years of experience in the lodge or hotel industry, with 35 years in a senior management role.

• Prior experience managing multiple lodges or units, preferably in remote or wilderness settings.

• Strong leadership, interpersonal, and team-building skills.

• Solid understanding of budgeting, cost control, and operational procedures.

• Valid driver’s license and ability to travel or live on-site at various lodges as required.

? Desirable/Advantageous

• Familiarity with luxury safari lodge operations (game drives, guides, conservation).

• Experience with lodge systems (e.g. NightsBridge, Semper, RoomRaccoon, Panstrat).

• Working knowledge of South African labor laws, health & safety, and liquor licensing.

• Passion for wildlife, conservation, and guest engagement.

Click Go Apply to apply online!

More related positions