Vryburg: Showroom Manager- Mompati Mall posted by homechoice

About the Role

The Showroom Manager position at homechoice is a critical role that ensures the overall performance and day-to-day management of our showroom. As a key member of our sales team, you will be accountable for driving sales performance, delivering exceptional customer experiences, and leading a high-performing team.

Key Responsibilities

• Drive sales & commercial performance against agreed targets, budgets, growth objectives, and comparable store performance.
• Lead daily performance discussions and morning huddles, setting clear sales priorities and daily targets.
• Monitor hourly, daily, weekly, and monthly individual and team performance.
• Coach the team to improve conversion, upselling, cross-selling, average basket value, and acquisition.
• Ensure calling lists are actioned daily to manage cancellations and returns in line with business thresholds.
• Monitor new account performance, pass rates, processed accounts, and average spend, implementing corrective action where required.
• Ensure full execution of monthly promotions, online deals, activations, and campaigns to maximize sales opportunities.
• Attend merchandising and promotional briefings and ensure correct in-store implementation, sign-off, and feedback submission.

Requirements

• Minimum of 5 years experience in a retail, sales-driven environment.
• Minimum of 5 years experience leading and managing teams.
• Proven ability to manage performance, expenses, shrinkage, and customer service.
• Matric (Grade 12) or equivalent.
• A tertiary qualification in Retail, Sales, or Marketing.

Qualifications

• None specified.

Salary & Benefits

• Not specified.

People Leadership & Workforce Management

• Lead, motivate, and inspire a diverse showroom team to achieve individual and collective targets.
• Allocate clear performance expectations and monitor achievement against targets.
• Optimize staff scheduling and workforce planning to support peak trading periods and training requirements.
• Ensure leave, attendance, and schedules are managed and captured accurately on approved systems.
• Build capability through coaching, one-on-one engagement, and regular performance feedback.

Training & Development

• Ensure all new employees complete induction, policy training, and required signoffs.
• Actively participate in and support all required training interventions, including in-store and formal programmes.
• Ensure training registers, confirmations, and feedback are completed and submitted timeously.
• Ensure staff schedules support attendance at required training and development initiatives.

Operational Excellence & Store Standards

• Maintain high standards of visual merchandising, housekeeping, and showroom presentation always.
• Ensure promotions and visual changes are implemented accurately and signed off as required.
• Conduct daily floor walks to identify risks, gaps, and non-compliance, addressing these immediately.
• Implement and track action plans arising from store visits, audits, and performance reviews.

Financial Management & Expense Control

• Manage controllable expenses within approved budgets.
• Ensure accurate reconciliation and submission of expense documentation within required timeframes.
• Oversee cash handling, float management, reconciliations, and discrepancy management in line with policy.
• Investigate, manage, and escalate variances and discrepancies timeously.

Stock Management & Shrinkage Control

• Ensure compliance with all receiving storage, scanning, and stock movement processes.
• Monitor parcel tracking, ageing stock, collections, and follow-ups to prevent returns and losses.
• Ensure accurate weekly stock file updates and timeous movement of obsolete or liquidation stock.
• Maintain organized stockrooms in line with layout and identification standards to prevent damage.

Compliance, Governance & Systems

• Ensure all employees are compliant with system access requirements and mandatory training prior to access being granted.
• Maintain accurate records, documentation, and signoffs required for audit and governance purposes.
• Ensure maintenance issues are logged and followed up via approved internal systems.