Lodge Receptionist
Posted on 2025-03-18
| Employer | Craven Cottage CC |
|---|---|
| Salary | 0 |
| Category | Tourism Hospitality |
| Location | Limpopo / Waterberg |
Job Summary
Duties:
Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave
Contacting guests before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc.
Daily update of the day sheet during the day, if necessary, with updated F&B or room information
Retrieving all the necessary information from Opera to complete the day sheet for the next day
Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD
Review reservations, and escalate any issues raised
Complete courtesy calls
Complete daily checklists
Requirements:
A Minimum of 2 years’ experience in this role and within hotels / lodges
Opera experience is required
Great organizational skills
Excellent communicator
Confident individual
Must be able to multitask
Must be able to work under pressure and with a high volume of inquiries
Good at time management
Attention to detail
Customer service
Positive attitude
Good team player
Presentable, well-spoken individual
Lodge Receptionist position available in Limpopo, Waterberg. This job position was posted by Craven Cottage CC. The job has been posted as a char8000 ad on 2025-03-18 at 21:36:29 in the Tourism Hospitality category
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