Waterberg: Lodge Receptionist – Waterberg posted by Phoenix Recruitment

Luxury Lodge in the Waterberg area is looking for a Lodge Receptionist. Duties: Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards. Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave Contacting guests before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc. Daily update of the day sheet during the day, if necessary, with updated F&B or room information Retrieving all the necessary information from Opera to complete the day sheet for the next day Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD Review reservations, and escalate any issues raised Complete courtesy calls Complete daily checklists Requirements: Grade 12 Diploma / Degree relevant to the field of Hospitality At least 2 years’ experience in a Reception / Front Office role at a 4 / 5* property Expert OPERA knowledge & skills The ability to work collaboratively and build confidence and buy in with multiple stakeholders. Strong ability to execute capabilities. Leadership and the ability to develop subordinates. Ability to work independently Accountable and able to take ownership.