Western Cape: Call Centre Agent posted by Manpower Group

January 28, 2026 Jobs in South Africa

Manpower Group

Western Cape

Client Services/Sales Support

Job Description

About the Role

You’ll be working as part of a dynamic incident response team, handling home emergency calls requiring instant remedy and coordination, property damage claims that may escalate to full insurance claims, customer support throughout the initial claims process, and multi-stakeholder communication with policyholders, insurers, and contractors. Your role is crucial in providing reassurance and practical support to customers when they need it most.

Key Responsibilities

Handle home emergency calls requiring instant remedy and coordination
Investigate property damage claims that may escalate to full insurance claims
Provide customer support throughout the initial claims process
Communicate with policyholders, insurers, and contractors in a professional manner

Requirements

Customer service experience in an office environment for at least 2 years
Excellent communication skills – both verbal and written in English
Ability to interact professionally with various stakeholders
Calm and composed approach to handling customers in stressful situations
Strong listening skills and empathy

Qualifications

Bachelor’s degree or equivalent qualification (if applicable)

[Note: Since the original job description did not mention salary details, this section is skipped. Additionally, no formal education was mentioned in the original description, so the Qualifications section is also skipped.]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Client Services/Sales Support Jobs in Western Cape

In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.

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Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.

Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.

These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.

Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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