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Western Cape: Call Centre MI Administrator posted by Merchants SA Pty Ltd

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Job Description

Are you ready to take the next step in your career? The purpose of this role is to deliver operations reports, import date into templates provided and develop reports that will assist the operations to make informed decisions. What would make you a good fit for this role? Must be willing and able to work in a night shifted environment. Requirements: Matric or NQF equivalent 6 months experience as an RTA or similar position SQL / Crystal or similar beneficial MS Access intermediate Knowledge of Avaya / Genesys or similar tool Proficiency in data analysis tools and software (e.g., Excel, SQL, Power BI). What you’ll be doing Reporting and Forecasts Delivers timely and meaningful reporting to the Business Unit which adheres to specification Continuous improvement of the reports provided to the Business Unit Forecasts volumes and resources Regularly reviews and makes improvements to daily, weekly and monthly schedules which enables the operations to meet targets Monitors and advises on attrition and headcount requirements Delivers short-term and long-term forecasting Maintenance Collects all data to centralise in one repository Backs up and maintains all Management Information systems Must be willing and able to work in a night shifted environment. Requirements: Matric or NQF equivalent 6 months experience as an RTA or similar position SQL / Crystal or similar beneficial MS Access intermediate Knowledge of Avaya / Genesys or similar tool Proficiency in data analysis tools and software (e.g., Excel, SQL, Power BI).

How to Apply

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About IT / Computing / Software Jobs in South Africa

The IT and computing industry in South Africa is rapidly growing, driven by the increasing demand for digital transformation and technological advancements. Typically, this growth translates to a strong job market for professionals with skills in software development, data analysis, and cybersecurity. Generally, the sector offers a wide range of career opportunities across various industries.

In terms of salary expectations, IT and computing professionals in South Africa can generally expect to earn salaries that are on par with or slightly above the national average. However, it’s essential to note that salaries can vary significantly depending on factors such as experience, company size, industry sector, and specific job requirements. Typically, experienced professionals in high-demand areas like artificial intelligence, cloud computing, or cybersecurity tend to earn higher salaries than those in entry-level positions. Nonetheless, salaries are often within the range of R600 000 to R1 million per annum for mid-level roles, with senior positions potentially exceeding R2 million.

Common skills required for IT and computing roles in South Africa include programming languages such as Java, Python, or C++, proficiency in software development methodologies like Agile or Scrum, experience with data analysis tools like Tableau or Power BI, and familiarity with cloud-based technologies like AWS or Azure. Additionally, knowledge of cybersecurity principles, network administration, and database management are highly valued skills.

The IT and computing industry is a significant sector across various industries, including financial services, technology, manufacturing, and healthcare. Many companies in these sectors require skilled professionals to develop, implement, and maintain their digital solutions. Typically, the finance industry requires specialized IT talent for areas like risk management, compliance, and anti-money laundering.

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For those looking to pursue a career in IT and computing, common career progression paths include working as an individual contributor, moving into team leadership roles, or taking on senior technical positions. Many professionals also choose to specialize in emerging technologies like artificial intelligence, blockchain, or the Internet of Things (IoT). With ongoing training and development, individuals can stay up-to-date with the latest industry trends and advancements, positioning themselves for success in this rapidly evolving field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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