Western Cape: Client Onboarding Consultant posted by Craven Cottage CC

Duties:
 
Review new client handovers to make sure everything’s accurate and complete.
Fill in any missing info by working directly with clients, sales or risk teams.
Run onboarding calls to guide clients and set expectations.
Configure rates, rooms and bookings with precision and clarity.
Keep in touch regularly to troubleshoot and offer support.
Use our priority system to balance your workload and meet SLA targets.
Stay involved for up to a month after setup to make sure everything’s running smoothly.
Keep CRM records up to date with every client interaction.
Share client feedback to help us raise the bar continuously.
 
Requirements:
 
Grade 12
At least 2+ years’ experience in travel, tourism, or hospitality ideally in a client-facing or operations role such as a tour operator or travel agency, hotel or guesthouse front-of-house, reservations, sales or support for travel tech or customer service with a booking or tourism platform.
A sharp eye for detail — you spot things others miss.
Excellent written and spoken communication.
Organised and self-managed, with a love for clear processes.
Friendly, helpful, and genuinely care about making things better.
Comfortable working with SLAs, KPIs and deadlines.
Curious and coachable