Western Cape: Customer Orders (All Rounder) Clerk – Cape Town posted by Objective Personnel

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Job Summary

Qualifications: 

• Matric

Requirements:

• Minimum 3 years experience in customer service position including processing purchase orders, invoices, credit notes
• Liaising with customers regarding stock related matters
• Arranging courier collections and customer delivery
• Experience with Sage Evolution is a must 
• Proficient in Microsoft 365, Outlook, Excel, and Word.

Duties:

• Efficiently receive, process and invoice customer purchase orders for delivery or collection
• Process credit notes as and when required.
• Strategically plan and schedule customer deliveries based on geographic areas and specific days by collaborating with drivers.
• Request quotations for clients who require that their orders be sent via courier.
• Arrange courier collections as and when requested
• Verify and / update the accuracy of purchase orders, proforma invoices, and tax invoices / credit notes. This includes verifying customers` company information, pricing, stock availability, and account status.
• Proactively contact customers through phone or email to address queries and provide timely feedback to customers and/ sales representatives regarding stock-related matters, including out of stock items, ETA’s on back orders, delivery dates, and/ stock substitutes.
• Expedite orders through various departments, including finance, purchasing, warehouse, and sales.
• Generate customer collection and delivery pick slips for the warehouse to facilitate efficient picking and packing processes.
• Direct valuable feedback from customers to relevant departments and sales representatives to contribute to continuous improvement.
• Assist walk-in customers with existing and new collection orders, card and/ cash payments or stock related questions they might have ensuring a positive and customer-centric experience.
• Assist with any internal sales requests and / queries from customers.
• Phone existing customers that have not yet placed monthly / bi-monthly order and / to generate additional sales.
• Assist with general office administration duties, including answering telephones, filing, scanning, and other clerical tasks.
• Order and maintain office supplies (incl. stationary, office refreshments etc.)
• Provide support to various departments by undertaking additional tasks as and when required.
• Assist warehouse as and when needed (incl. picking, stock take, housekeeping etc.)
• Assist with general housekeeping of the office (cleaning kitchen, mopping floors, sweeping etc.)

Customer Orders (All Rounder) Clerk – Cape Town position available in Western Cape, Western Cape. This job position was posted by Objective Personnel. The job has been posted as a char8000 ad on 2024-06-14 at 01:01:41 in the Clearing And Forwarding category

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