Job Description
About the Role
Dis-Chem Pharmacies is seeking a highly skilled and customer-focused Frontline Supervisor to join their team at the newly opened One on York store in George. As a key member of the retail team, you will play a crucial role in delivering an exceptional shopping experience for our customers.
Key Responsibilities
- Support customer service to ensure a world-class shopping experience
- Liaise between management and cashiers
- Supervise day-to-day operations of Cashiers to ensure smooth running of till points
- Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk
- Manage and report all customer compliments and complaints to management
- Ensure branch queues flow smoothly
- Pay attention to the manner in which customers respond to cashiers, and act accordingly
- Manage the shorts and overs at the points of sale, including floats
- Manage discrepancies at the point of sale
- Authorise line voids, tender ups, and price overrides
- Manage refunds and returns transactions according to Dis-Chem operating procedures
- Transact all purchases receive and process all types of payments (cash, card, vouchers, coupons, and other payments accepted by Dis-Chem)
- Ensure accurate document control by checking the following: Drop registers, Documents verification, Customer documentation, Correct handling of the floats as per our standard operating procedures. All other documentation related to till operations
- Ensure back shopping and returned goods are handled correctly
- Ensure all outgoing stock/items/scripts are scanned
- Train and assist new cashiers
Requirements
- Grade 12 / Matric
- Minimum of 2 years cashier-related work experience, of which 6 months should be shadowing a Cashier Supervisor
- Sound numerical skills
- Computer literate MS Office
- Willing and able to work retail hours
Qualifications
- Certificate in Computer Literacy (advantageous)
- 3 years work experience (advantageous), with 1 year supervisory experience (advantageous)
Salary & Benefits
- Market-related salary
- Medical aid
- Provident fund
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail / wholesale Jobs in South Africa
The retail and wholesale sectors in South Africa are experiencing steady growth, driven by the increasing demand for goods and services from a diverse consumer base. Typically, these industries offer stable employment opportunities with competitive salaries. However, job security can vary depending on factors such as economic performance and industry trends.
When it comes to salary ranges, it’s essential to note that compensation packages can differ significantly based on experience, company size, and industry sector. Generally, retail professionals in South Africa can expect a salary range of R400 000 to R600 000 per annum, with top performers earning upwards of R800 000 or more. However, these figures are subject to variation, and actual salaries may be lower or higher depending on individual circumstances.
In the retail and wholesale sectors, common skills in demand include excellent communication skills, a strong attention to detail, and ability to work well under pressure. Retail professionals typically require basic math skills, a good understanding of customer service principles, and proficiency in using point-of-sale systems. Additionally, knowledge of inventory management, supply chain logistics, and data analysis are often essential for success in these roles.
The retail and wholesale industries commonly employ staff across various sectors, including financial services, technology, manufacturing, and e-commerce. In the financial services sector, retail professionals may work as customer service representatives or help desk assistants, while those in the technology industry might support sales teams or manage online store operations. In manufacturing and e-commerce, roles often involve inventory management, logistics coordination, and supply chain optimization.
Career progression opportunities in the retail and wholesale sectors are generally good, with many companies providing training and development programs to enhance skills and advance career prospects. Typically, staff may start as entry-level sales assistants or customer service representatives and progress to more senior roles such as team leaders, operations managers, or specialist advisors. With experience and industry knowledge, professionals can also consider transitioning into management or leadership positions within the company or exploring opportunities in related fields like business development or supply chain management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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