Job Description
About the Role
As a Guest Experience Lead at Craven Cottage CC, you will play a vital role in ensuring that our guests have an unforgettable experience during their stay with us. You will be responsible for welcoming and introducing guests, checking them in and out, and passing on relevant information to various departments as needed.
Key Responsibilities
- Welcome and introduce guests
- Check-in and check-out guests
- Pass all relevant guest information on to various departments as required
- Assist guests with bookings, tours and transfers, build and create guests’ itineraries
- Ensure that all guest information and rates are correct
- Guests’ liaison to all outside guests and assist the restaurant when needed
- Update guests’ profiles
- Report to the manager on duty regarding any related maintenance concerns
- Assist reservations with lodge guests’ bookings, and messages
- Assist Spa, Housekeeping and onsite restaurant
- Assist with lunch and dinner bookings on Dine-plan as required
- Do a thorough handover with the Night Auditor & early / late shift
- Ensure all transfers are booked, tracked and charged
- Acting as manager on duty in regard to guest relations
Requirements
- Grade 12
- Hospitality Certificate / Diploma
- At least 2 years’ experience in a similar role in at a 5* property
- Very strong computer and great administration skills
- Passionate about the hospitality industry
- Excellent interpersonal- & communication skills, written and verbal in English
- Strong customer service orientation with excellent people skills
- Ability to maintain a professional working relationship with all departments and across cultures and religions
- Comfortable in dealing with very distinguished clientele
- Must be well-presented
- Friendly, helpful and outgoing
- Natural warmth and friendliness
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Media/Photography Jobs in Western Cape
The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.
Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.
Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.
The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.
Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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