Western Cape: Guest Experience Lead posted by Craven Cottage CC

January 16, 2026 Jobs in South Africa

Craven Cottage CC

Western Cape

Media/Photography

Job Description

About the Role

Join our team at Craven Cottage CC as a Guest Experience Lead in the beautiful Western Cape. As the face of our hospitality, you will be responsible for ensuring every guest has an exceptional experience. With over 2 years of experience in similar roles at 5-star properties, we are looking for someone who is passionate about delivering world-class service and creating unforgettable memories.

Key Responsibilities

Welcome and introduce guests
Check-in and check-out guests
Pass all relevant guest information on to various departments as required
Assist guests with bookings, tours and transfers, build and create guests’ itineraries
Ensure that all guest information and rates are correct
Guests’ liaison to all outside guests and assist the restaurant when needed
Update guests’ profiles
Report to the manager on duty regarding any related maintenance concerns
Assist reservations with lodge guests’ bookings, and messages
Assist Spa, Housekeeping and onsite restaurant
Assist with lunch and dinner bookings on Dine-plan as required
Do a thorough handover with the Night Auditor & early / late shift
Ensure all transfers are booked, tracked and charged
Acting as manager on duty in regard to guest relations

Requirements

Grade 12
Hospitality Certificate / Diploma
At least 2 years’ experience in a similar role in at a 5* property
Very strong computer and great administration skills
Excellent interpersonal- & communication skills, written and verbal in English
Strong customer service orientation with excellent people skills
Ability to maintain a professional working relationship with all departments and across cultures and religions
Comfortable in dealing with very distinguished clientele
Must be well-presented
Friendly, helpful and outgoing

Qualifications

Hospitality Certificate / Diploma is preferred. No formal education required.

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Salary & Benefits

Salary: TBA upon interview.

[No additional information about benefits or perks.]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Media/Photography Jobs in Western Cape

The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.

Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.

Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.

The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.

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Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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