Job Description
Education & Experience:
- Matric, post-matric qualification (advantageous)
- Proven experience in an operational, admin, HR admin, office management role
- Experience in hospitality/restaurant industry (advantageous)
- Familiarity with supplier management, customer service & sound business/financial understanding
Technical Skills:
- Proficiency in Microsoft 365 or Google Workspace (Docs, Sheets, Slides, Drive)
- Excel/Google Sheets skills: formulas, charts, databases, POS systems, accounting software (Xero, QuickBooks, etc.)
- Familiarity with CMS platforms like WordPress, email, calendar, and document management capabilities
Soft Skills:
- Highly organised, process-driven, and action-oriented
- Excellent communication/interpersonal skills, Attention to detail and ability to multitask
- Maturity, reliability, accountability, proactive & use initiative
- Work under pressure, manage time effectively with strong problem-solving & customer service orientation
Additional
- Own transport preferred (travel between sites within Cape Town may be required)
DUTIES
Operations & Administration
- Maintain and update POS systems, third-party ordering platforms, website content
- Coordinate communications and day-to-day operations across business units
- Manage IT and equipment needs, scheduling of repairs, and service provider interactions
- Track, document, and support internal processes and schedules
- Assist senior leadership with administrative and coordination support
Supplier & Stock Coordination
- Source and manage supplier quotes, contracts, and invoices
- Schedule supplier meetings and coordinate communications
- Maintain / monitor stock lists, checklists, and operational documentation
- Support inventory tracking and asset register processes
- Foster strong supplier relationships
HR & Employee Administration
- Prepare contracts, onboarding documents, training schedules
- Maintain employee files, leave records, disciplinary documentation
- Liaise with store managers and HR consultants on employment matters
- Ensure compliance with company policies, health & safety, labour regulations
Customer & Marketing Liaison
- Manage catering and repeat order processes, including invoicing and follow-ups
- Address customer complaints and queries across email, phone, and social media
- Collaborate with marketing on promotional campaigns and internal communications
- Ensure excellent customer service and consistent communication standards
Salary: R negotiable dependent on experience
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