Western Cape: Moodle Support Specialist posted by Persona Staff
Posted on 2025-08-29 00:00:00
| Employer | Persona Staff |
|---|---|
| Category | Education/Training |
| Location | Western Cape / Western Cape |
Job Summary
- Provide Tier 1 and Tier 2 support for Moodle users (learners, educators, and administrators).
- Provide technical support through ticketing systems, email, and phone, ensuring issues are prioritised and resolved within SLA timeframes.
- Communicate with clients regularly to update them on issue resolution progress, system upgrades, or service interruptions.
- Use helpdesk/ticketing platforms (e.g., Freshdesk or Mantis) to track, document, and manage support interactions and system maintenance tasks.
- Contribute to and maintain accurate SOPs and support documentation based on resolved incidents and lessons learned.
- Maintain and configure Moodle site settings, authentication methods, enrolments, and security protocols.
- Assist instructors with course setup, including activity creation, resource uploads, and gradebook configuration.
- Manage plugin and theme installations, updates, and compatibility testing, including minor HTML/CSS adjustments to meet branding or layout requirements.
- Monitor system health and performance, troubleshoot errors, and escalate critical issues to hosting/development teams.
- Perform regular backups, support course restoration, and manage user and course data imports.
- Document recurring issues, support protocols, and user guides with a strong focus on accuracy, clarity, and compliance to ensure reliable reference materials and support continuity.
- Support integrations with tools such as Zoom, Turnitin, H5P, SCORM/xAPI, and SSO systems.
- Stay current with Moodle developments, security patches, and best practices.
- Regularly assess system implications of updates and ensure changes are implemented cautiously and systematically.
- Monitor Moodle hosting usage metrics and coordinate plugin updates, site upgrades, and storage thresholds with internal stakeholders or external hosting providers.
- Support administrative workflows including generating client quotes, tracking lead responses, and scheduling planned upgrades or renewals.
- Assist with urgent internal IT support issues where necessary, escalating to the internal IT team if unresolved.
Requirements:
- National diploma or degree in Information Technology, Computer Science, Educational Technology, or a related field.
- Minimum of 2 years experience in administering and supporting Moodle.
- Familiarity with PHP, MySQL, HTML/CSS, and Linux server environments.
- Knowledge of user management, enrolment methods, permissions, and course backup/restore functions in Moodle.
- Excellent English (read, write, understand, and speak) Afrikaans is an advantage.
- Excellent MS Office skills (especially in MS Word, Excel, and Outlook)
- Highly organised and self-motivated, with strong time-management skills.
- Able to work independently.
- Customer focused with a proactive supportive mindset.
- Moodle certification or training from Moodle Academy or a Certified Moodle Partner.
- Experience in a support/helpdesk role within a higher education or corporate training context.
- Understanding of accessibility standards (WCAG 2.1) and online learning pedagogy.
To apply, please send your CV with your salary expectations to *****@*****.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Western Cape
More jobs in Western Cape
Browse Education/Training Jobs
Browse Persona Staff Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Western Cape: Sales Manager posted by Persona Staff
What Yoursquoll DoIn this pivotal role, yoursquoll drive sales success byDeveloping and executing sales strategies to promote state-of-the-art gastronomic...
View Job
Sales Manager
Western Cape: Technical Service Manager posted by Persona Staff
What Yoursquoll DoYoursquoll be at the forefront of launching and managing all technical service operations for products across the countryDevelop a...
View Job
Technical Service Manager
Western Cape: Software Engineer (Missions) posted by The Hiring House
Key responsibilities main job dutiesnbsp- 3 years of hands-on GUI development and backend service-orientated software.nbsp- Proficiency in cloud-based...
View Job
Software Engineer (Missions)
Western Cape: Software Test Engineer posted by The Hiring House
Key responsibilities main job dutiesnbsp- Create Maintain automated software test systemsnbsp- Execute software tests and produce reports of resultsnbsp-...
View Job
Software Test Engineer
Western Cape: Explosives Manager – Cape Winelands posted by Paqueta Personnel
My client, a well-known company with a global footprint requires a competent and qualified Explosives Manager for their site in Wellington in the heart of...
View Job
Explosives Manager – Cape Winelands
Western Cape: Maintenance Manager posted by Status Staffing
A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPEnbsp nbsp nbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp PermanentSECTORnbsp...
View Job
Maintenance Manager
Western Cape: Restaurant Administrator posted by Craven Cottage CC
DutiesnbspAdministrative DutiesnbspManage and maintain records of staff schedules, leave requests, and attendance logsHandle general correspondence, phone...
View Job
Restaurant Administrator
Western Cape: HR Officer posted by FROGG Recruitment
HR Officer Cape town Airport Industrial Our client in Cape Town Airport Industrial is looking for a HR Officer with 4-5 years experience. You need to...
View Job
HR Officer
Western Cape: Assembler posted by Persona Staff
ResponsibilitiesAssembly and modification of filterbanks, filters, water meters and FDS.Assist in the warehouse when required.Assist in the yard with...
View Job
Assembler
Western Cape: Continuous Improvement Engineer posted by Persona Staff
ResponsibilitiesnbspResponsible for identifying and prioritizing high frequency breakdowns as well as downtimes by analysing the production and maintenance...
View Job
Continuous Improvement Engineer
Western Cape: Picker/Checker posted by Persona Staff
ResponsibilitiesPicking and packing of orders.Offloading containers.Loading trucks.Assist in checking the incoming stock, packing the stock in the correct...
View Job
Picker/Checker
Western Cape: IT Consultant posted by Persona Staff
REQUIREMENTS2-4 years working experience in a similar roleValid Drivers LicensenbspA and N or MCSEMCITPClear understanding of office 201020132016...
View Job
IT Consultant
Western Cape: Junior Graphic Designer posted by Persona Staff
RequirementsProficiency in Adobe Creative Suite Photoshop, Illustrator, Premiere ProStrong design skills for posters, brochures, pamphlets, business cards,...
View Job
Junior Graphic Designer
Western Cape: Account Manager posted by Persona Staff
DUTIES INCLUDE but is not limited toFocus on presenting, negotiating, and selling innovative brand-building solutions to various clients.nbspIdentify...
View Job
Account Manager
Western Cape: Senior Brand Manager posted by Communicate Finance
Brand Strategy amp Growth Develop and drive brand strategy across key initiatives and customer segments. Lead go-to-market plans with data-backed...
View Job
Senior Brand Manager
Western Cape: Sales System Manager posted by RareCruit
You will be responsible for the optimisation of the systems in the sales office and evaluation of systems.RequirementsKnowledge of OPERA, PMS Systems and...
View Job
Sales System Manager
Western Cape: DNE Laser Operator posted by ESG Recruitment
Work ExperienceQualificationsMust have matric.At least 3 - 5 yrs experience.CNC Laser Cutter.CNC BendingTube Cutting.
View Job
DNE Laser Operator
Western Cape: QA Engineer posted by Communicate Finance
Somewhere between a detective and a craftsman lies a rare kind of professional mdash one who doesnrsquot just catch bugs but anticipates them. In this role,...
View Job
QA Engineer
Western Cape: Sales Consultant (Remote – Overberg/Winelands Area) posted by Status Staffing
A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPEnbsp nbsp nbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp PermanentSECTORnbsp...
View Job
Sales Consultant (Remote – Overberg/Winelands Area)
Western Cape: General Manager posted by Manpower Group
Key ResponsibilitiesLeadership amp Team ManagementLead and inspire a team of 50ndash100 employees across various departmentsSet performance expectations,...
View Job
General Manager
Western Cape: Toolroom Production Supervisor (Press & Plating) posted by West Coast Personnel
Key ResponsibilitiesSupervise and coordinate daily operations across the toolroom, press, and plating sections including Tornos cam-auto machinesSet up,...
View Job
Toolroom Production Supervisor (Press & Plating)
Western Cape: Linux Systems & Database Administrator posted by Communicate Finance
Deploy and support cutting-edge web applicationsGet hands-on with Oracle and Postgres database deploymentsWrite crisp SQL scripts to tackle real customer...
View Job
Linux Systems & Database Administrator
Western Cape: Admin & Personal Assistant posted by BRAIT DISTRIBUTORS
We are seeking a highly organized and proactive Admin Personal Assistant to support daily business operations and executive-level functions. The ideal...
View Job
Admin & Personal Assistant
Western Cape: Machine Tool Technician / Machine Tool Millwright / CNC Service Engineer posted by Trading Places Recruitment (Pty) Ltd
Qualified Trade Tested Millwright5 years experience in the repairs of CNC Machining amp Turning CentersFamiliar with Fanuc and Siemens PLC and Control...
View Job
Machine Tool Technician / Machine Tool Millwright / CNC Service Engineer
Western Cape: Millwright posted by Rite Recruitement
EducationExperience -Grade 12Red Seal Trade TestDiplomaEnsure maximum machine availability through effective repairs amp maintenance on all factory...
View Job
Millwright