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Western Cape: Receptionist posted by Wild Dreams Hospitality

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Job Description

Set within a 5-star boutique guesthouse, the environment offers a peaceful and purposefully designed space where both guests and staff can thrive. We are looking for a young, bubbly, personable and service-oriented individual.

As a team member, you’ll experience:

  • A supportive, serene work culture that values attention to detail and proactive care
  • Opportunities to contribute meaningfully to a legacy of quality hospitality

Candidate Responsibilities: 

Guest Relations

  • Welcome and acknowledge guests in a friendly and professional manner
  • Engage with guests regarding their stay, property services, and area attractions/offerings.
  • Ensure that the standards of service excellence and guest satisfaction are met and maintained.
  • Effective communication, problem-solving, decision making and conflict management
  • Ensure that every guest complaint is handled and solved to the satisfaction of the guest.
  • Checking the rooms if all in order before new arrival
  • Preparation & serving of breakfast/snacks/beverages if required
  • Ensuring the pool area is set up for the day. (Weather dependent)
  • Familiarise themselves with amenities within all rooms.
  • Ensure all information received prior to arrival, during a stay is updated on RoomRacoon in guest profile

Concierge

  • Have good knowledge of Cape Town and surrounding areas
  • Be able to recommend tours, activities and restaurants
  • Become familiar with partnered suppliers for tour, activities and restaurant bookings.

Check-in/Check-out

  • Organize and coordinate check-in/pre-registration procedures.
  • Upon check in, be sure to inform guest on all room and property amenities and facilities.
  • Process all guest check-ins by confirming reservations in computer system (RoomRacoon).
  • Process all check-outs.
  • Resolve any late or disputed charges and settling account.
  • Controlling the petty cash and invoice preparation on daily basis
View Job  Stellenbosch: Waiter (Seasonal) posted by Wild Dreams Hospitality

Reservations

  • Process all reservation requests, changes, and cancellations.
  • Answer guest emails promptly and professionally.
  • Use sales techniques when assisting guests in making reservations.
  • Verify availability of room type, rate, and occupancy before confirming any reservations.

Reporting

  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Teamwork

  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees.
  • Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.
  • Training will be conducted regularly
  • KPI will be conducted bi-annually following performance reviews

Management

  • Manage and lead a team of housekeepers and maintenance staff
  • Tight supervision of the cleanliness of the property
  • Responsible for managing daily hotel operations

Candidate Requirements:

  • Minimum 3-4 years’ experience working in the hospitality industry is essential
  • Systems – Property Management System, Internet, MS Word/Office, Microsoft excel and Outlook.
  • Ability to work within a pressurized environment
  • Quality and customer service driven
  • Knowledge of Room Raccoon will be advantageous
  • We are looking for an individual with advance level of English capabilities
  • Willingness to reside on premises at least 2 nights per week

Benefits:

  • Dinner and drinks, compensated for overnight stays.
  • Once 6-month probation is successfully completed, the individual may be entitled to 13th check if KPI´s are achieved & the company has achieved business goals.
  • 21 days holiday to be taken in June / July – this is non-negotiable.
  • Training on the job
  • Team outings (Dinners / Lunches)

This is a live-out position with 2 nights at the property per week.



GO APPLY NOW

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View Job  Sandton: Intermediate / Senior Travel Designer posted by Wild Dreams Hospitality


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