Western Cape: Rental Agent posted by Esteem Recruitment

The Rental Agent is responsible for front-line customer service within the car rental branch, ensuring efficient handling of reservations, rentals, and returns. The role focuses on delivering excellent customer experiences, maintaining accurate documentation, and maximizing rental revenue while ensuring company policies and procedures are followed.Key ResponsibilitiesGreet and assist customers with rental reservations, check-ins, and vehicle returns.Process rental agreements, extensions, and terminations accurately and efficiently.Upsell additional products and services (insurance, GPS, upgrades, etc.).Conduct vehicle inspections with clients at check-out and check-in.Handle customer queries, complaints, and requests professionally.Maintain knowledge of fleet availability and coordinate with operations for vehicle allocation.Ensure compliance with company credit, insurance, and identification policies.Process payments, deposits, and refunds in line with company procedures.Keep rental office area clean, organized, and welcoming for customers.Assist with administrative duties, filing, and reporting as required.Requirements (Qualifications & Skills)Education: Matric / Grade 12 MandatoryExperience:Minimum 12 years experience in car rental, hospitality, retail, or customer service.Sales or upselling experience an advantage.