Western Cape: Retail Floor Manager posted by Green Marble Recruitment Consultants

• Completed Matric.
• 1 Year experience within a sports apparel retail store.
• Good sales acumen.
• Passion for all things sports.
• Maintain an active lifestyle(gyming,running,hiking,outdoor sports).

Personal Attributes:

• Customer Engagement: Genuine enthusiasm for interacting with and assisting customers.
• Sales Acumen: Passion for achieving sales targets and exceeding customer expectations.
• Product Knowledge: Quick learner with a desire to understand and showcase product features.
• Communication Skills: Clear and friendly communication, both verbal and non-verbal.
• Team Collaboration: Positive and supportive team player, ready to contribute to a successful sales environment.
• Proactive Approach: Self-motivated and eager to take initiative in assisting customers and driving sales.
• Customer Service Focus: Commitment to providing exceptional customer service and building positive relationships.
• Positive Attitude: Energetic and optimistic, creating a welcoming and enjoyable shopping experience.
• Adaptability: Ability to thrive in a fast-paced retail environment and handle various customer needs.
• Reliability: Punctual, dependable, and dedicated to fulfilling responsibilities.

Duties/Responsibilities:

• Customer Assistance: Provide friendly, approachable service to customers, helping them find the right sports apparel and gear based on their needs and preferences.
• Product Knowledge: Learn and understand the full range of products in the store, from footwear to activewear, ensuring you can confidently answer customer questions and make informed recommendations.
• Sales Support: Assist in reaching store sales targets by upselling and cross-selling products, encouraging customers to purchase additional items.
• Stock Management: Help with stock replenishment, ensuring that shelves are well-stocked and products are properly displayed. Assist in the organization and arrangement of products to maximize sales potential.
• Store Presentation: Maintain a clean, organised, and visually appealing store layout, ensuring products are displayed in an engaging and accessible manner.
• Team Collaboration: Work with the sales team to deliver excellent service, share product knowledge, and contribute to a positive team atmosphere.
• Sales Transactions: Handle customer transactions accurately and efficiently, processing payments, returns, and exchanges in line with company policies.
• Promotions & Events: Support in-store promotions, sales campaigns, and events, helping to drive traffic and sales during special offers or product launches.
• Customer Relationship Building: Develop rapport with customers, encouraging return visits and building brand loyalty by offering a personalized and attentive shopping experience.