Key Performance Areas

Retail Store Operations

• Contribute to strategic planning and oversee the daily operational execution of store activities.
• Build and maintain relationships with current and prospective customers to better understand and meet service requirements.
• Ensure merchandise availability and approve necessary supplier contracts.
• Develop and implement pricing strategies and promotional initiatives in line with market trends.
• Monitor advertising, displays, and sales performance to ensure profitability targets are met.
• Implement and maintain store security and risk prevention measures.
• Ensure the store complies with all relevant legislation and safety standards.
• Analyze financial and operational reports to inform marketing and business strategy.
• Schedule, assign, and follow up on staff tasks to ensure operational requirements are fulfilled.

Compliance

• Operate within established controls and procedures to ensure compliance across all store activities.
• Identify and monitor operational risks and maintain an updated risk register.
• Report discrepancies or concerns to management promptly.
• Enforce adherence to health, safety, and environmental policies and ensure team awareness.
• Ensure the store meets all legal, safety, and ISO-related requirements.

Customer Service Management

• Foster strong relationships with both internal and external customers to provide exceptional service.
• Represent the store in stakeholder meetings and communicate effectively with all relevant parties.
• Identify and resolve issues with professionalism and in alignment with company values.
• Ensure all customer service standards and SLAs are consistently upheld.

Staff Supervision

• Ensure all employees have signed performance agreements and understand their responsibilities.
• Conduct regular performance appraisals and provide feedback.
• Collaborate with HR to identify development needs and implement training plans.
• Support a positive employee relations environment by addressing issues in a fair and timely manner.
• Promote continuous learning and professional development among team members.

Cost and Financial Control

• Participate in the annual budget planning process.
• Promote effective and transparent use of financial and physical resources.
• Monitor and control expenditures in line with the approved budget.
• Proactively identify opportunities to reduce operational costs and improve efficiency.
• Report any deviations from the budget to the relevant manager for corrective action.

Job Specifications

Qualifications

Minimum:

• Diploma in Business Administration, Sales, or Marketing (NQF 6)

Advantageous:

• Bachelor’s Degree in Business Administration, Sales, or Marketing (NQF 7)

Experience

Minimum:

• 5 years of experience in Retail Sales or Marketing, with at least 3 years at a supervisory level

Technical Competencies

• • Proficiency in MS Office Suite and relevant industry-specific software
  • Sound knowledge of retail operations, compliance requirements, and sales principles