Job Description
- Strategically create and distribute brand content across social networks
- Oversee brands social media accounts design and layout
- Manage campaigns and public interactions across all social outlets
- Ensure best social customer response practices
- Post content, ensure timely responses, manage social media programs, and carry out brand voice
- Manage day-to-day social media calendar (generate, edit, publish, share content daily)
- Attend group and partner events to ensure best social coverage
- Develop audience targeting strategy by campaign using interests, behaviours, lookalike audiences, retargeting, demographics
- Ensure effective stakeholder relationships internally and externally
- Lead strategy and execution of paid social media campaigns, including objectives and ROI measurement
- Recommend content types driving impressions, engagements, and sales
- Report on social media analytics, campaigns, and social listening
- Monitor SEO and web traffic metrics
Job Skills and Knowledge
- Excellent communication skills (phone, email, presentations)
- Writing skills and ability to speak in the brand tone
- Ability to adapt quickly to changing requirements and technologies
- Strong platform knowledge to maximize campaigns
- Extensive social media knowledge and competitive awareness
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), Adobe
- Design Suite (Photoshop, InDesign, Acrobat), WordPress, Sprinklr
Minimum Requirements
Education:
- Matric
- Bachelors degree in marketing or applicable field (desirable)
Experience:
- 5 years managing social media campaigns including public interactions in corporate, agency, or social company environments
- Professional experience with Facebook, Twitter, YouTube, Instagram,
- Pinterest, Snapchat, and emerging channels
- Experience collaborating with internal and external resources to develop strategies within budget and timelines
- Experience with web analytics and communication with IT/technical teams
Competencies
- Deciding and Initiating Action
- Working with People
- Relating and Networking
- Writing and Reporting
- Presenting and Communicating Information
- Creating and Innovation
- Delivering Results & Meeting Customer Expectations
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